09-25-2013 05:14 AM
Hello,
I have a problem in connetion between the access point and Apple iPhone and iPad.
Firmware version 2.0.6.1
Try with WPA-Personal (both AES and TKIP) and WPA2-Personal encryption too.
Appliance works in Access Point mode.
Anybody has had the problem?!
Thankyou very much!
Adriano
09-27-2013 12:04 PM
Dear Adriano,
Thank you for reaching the Small Business Support Community.
Besides checking on the firewall settings on the Apple devices and try with firewall off, I could only think of a factory reset and re-configuration. I am not aware of related known issues.
Please give that a try and let me know, I'll be looking forward to hear from you.
Kind regards,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.
10-07-2013 12:49 AM
Dear Jeffrey,
thank you for the answer.
I did a factory reset and I re-configured the access point. Comunication with Apple devices worked for some days and then stopped. There is not a firewall software in iPhone/iPad.
I can't understand...
Kind regards
Adriano
10-07-2013 10:33 AM
Dear Adriano,
Thank you for the feedback and I am sorry to hear about this. I suggest you to contact the Small Business Support Center directly and have an engineer figure this out as soon as possible and of course provide you a prompt solution;
https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Please do so and do not hesitate to reach me back if there is anything I may assist you with in the meantime.
Thank you for your time,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.
10-08-2013 04:04 AM
Here the same problem with 3 devices on 2 locations. one week old
Not apple not iphone But WAP issue. Google the device and you will find many people with this problem.
Cisco please fix this after 4 years with no solution or take the devices off the marked.
I will return the diveses this week if i don't receive a solution
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