AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

[Tosin Ola]

Dear Cisco Community,

I have deployed 2 APs of model AIR-AP1832i-E-K9 on a client network but the Aps are not joining the controller. WLC Model is 2504 and Software version: 8.0.121.0

DHCP is enabled on the network as well as option 43. WLC is reacheable when i ping its ip add from the AP.

I also tried to configure wlc ip address on the APs, but it did not work.

AP port config on the switch:

interface FastEthernet0/16
switchport access vlan 100
switchport voice vlan 101
spanning-tree portfast
!

Attached is the AP output.

[Daniel Ordóñez Flores]

Hi @Tosin Ola 

You need to update your WLC at least at 8.1.22. Go for a upper version, check the last stable version for you WLC.

For more reference check this link.

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

[Tosin Ola]

@daniel: Is there any other workaround apart from updating wlc?

I can only ping the controller from the network switch not from AP.

AP connection to controller is not reachable

[Daniel Ordóñez Flores]

Hi @Tosin Ola 

Actually you need to update the WLC not the APs, the matrix shows you the minimun version, so if you can reach your 2504 you can update.

[Tosin Ola]

Please the version of our AP (AIR-AP1832i-E-K9 ) is 8.5.140.0 and 

WLC 2504 version is 8.0.121.0

My question is which version of wlc will i upgarde to 

1) that will work with my access Points (AIR-AP1832i-E-K9)

2) Also work with existing APs on the network of 1700 and 2600 series 

I will appreciate your response.

Thanks in advance

[Rafael E]

Hello,

I would recommend to go to 8.5 train code. 

Here a document you can use to select the code: 

You can check AP models compatibility with code in the next link. 

[Tosin Ola]

Please what are the step by step I will take in upgrading controller to 8.5.161.0 kindly assist as this is my first time in upgrading controller.

[Scott Fella]

Please look at the wireless matrix guide. This will show you what version and hardware is compatible.

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

[shahbaz abid]

Dear Cisco Community,

I have deployed AP of model AIR-AP1832i-E-K9  but the Ap is not joining the controller. WLC Model is 2504 and primary Software version: 8.2.141.0

pls provide possible solution for this