04-07-2022 05:42 AM
Hello All,
I have an ap model of AIR-AP3802E-B-K9 which cannot join the WLC, I have performed reset on the AP and yet it does not join the controller. It picks an IP address but registering to the WLC is the issue.
I have attached the log from the AP.
Thanks in anticipation!!!
04-07-2022 05:55 AM
You problem is this:
"Max retransmission count exceeded, going back to DISCOVER mode."
This can be recheability problem. Make sure links is Ok.
04-07-2022 06:40 AM
Hello Flavio,
The link is OK
04-07-2022 06:53 AM
Also, Can you share
1. WLC: sh sysinfo;
2. WLC: sh time;
Verify
Put the AP on the same VLAN as WLC and check
CJ
/**Please rate useful responses**/
04-07-2022 07:34 AM
The -B AP variant is a bit newer than the -A variant, both are for Americas (I think North America only). So which software release is running on the WLC?
04-11-2022 06:39 AM
Hello Patoberli,
The WLC runs software version 8.5.140.0.
Regards,
04-08-2022 06:27 AM
CAPWAP detected next hop MAC changed from 0007.B400.0E01 to 0007.B400.0E02
Unstable WAN link switching between primary and backup routers maybe, or duplicate IP configured?
04-11-2022 06:42 AM
Hello rrudling,
The WAN link is stable, More than 3 Access points have registered with the controller since then. I don't think it's a WAN link issue.
Thanks
04-11-2022 06:51 AM
Well then why is the AP detecting the next hop MAC address changing?
04-16-2022 01:47 AM
What is the Controller model?
Did you set the dhcp option 43 correctly with the WLC IP?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide