AP error with operation status Down.

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06-01-2023 04:48 PM
Hi All,
The question is the following: The AP joins correctly to the WLC 9800 with version 17.9.3 but when validating the radios are inOperation Status DOWN.
The model of the AP is CW9164I.
The policy and Tag are correctly configured as well as the country code and Ap join profile.
Attached AP. log´s...
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Wireless LAN Controller
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06-01-2023 04:53 PM
Go to the AP and enable the 2.4Ghz and 5.0Ghz radio individually.

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06-01-2023 04:59 PM - edited 06-01-2023 05:00 PM
Hi Leo, Is this done from the WLC? or from the AP.
What would the command be?
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06-01-2023 05:11 PM - edited 06-01-2023 05:12 PM
ap name <NAME> NO dot11 24ghz shutdown
ap name <NAME> NO dot11 50ghz shutdown

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06-01-2023 06:06 PM
Hi Leo,
the fault persists applying the commands.
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06-01-2023 06:18 PM
Is this affecting all APs or just one AP?

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06-01-2023 06:32 PM
Hi Leo.
It is an initial testing ap
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06-01-2023 06:47 PM
@SAMM LEE wrote:
Jun 1 20:29:01 kernel: [*06/01/2023 15:29:01.2933] DOT11_CFG[1]: Country domain mismatch detected Country:CO, Country domain:ROW Regulatory Class:A Jun 1 20:29:01 kernel: [*06/01/2023 15:29:01.2933] DOT11_CFG[1]: Setting 1 radio down Jun 1 20:29:01 kernel: [*06/01/2023 15:29:01.2938] DOT11_CFG[0]: Country domain mismatch detected Country:CO, Country domain:ROW Regulatory Class:A Jun 1 20:29:01 kernel: [*06/01/2023 15:29:01.2939] DOT11_CFG[0]: Setting 0 radio down
Here is the answer.
The AP is ROW (Rest Of the World) Regulatory Domain which is not compatible with the WLC setting of "CO".

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06-01-2023 07:50 PM - edited 06-01-2023 07:53 PM
Hi Leo,
I had already reviewed this topic and according to the documentation the Country Code CO is compatible with -ROW. Could you confirm? Thanks.
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06-01-2023 08:07 PM
Raise a TAC Case. I think this is a bug.
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06-01-2023 05:02 PM
If it still won’t work, make sure it is at least in a POE+ switch port or power injector. With regular PoE (15W only), it will only join and not turn on radios.

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06-01-2023 05:10 PM
Hi eglinsky2012,
on the switch side it is delivering (30 W) on the port that the AP is connected.
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06-02-2023 09:05 AM - edited 06-02-2023 09:06 AM
what does "show wireless country channels" show?
Have you checked your WLC config with https://cway.cisco.com/wireless-config-analyzer/ using the output of
"show tech wireless"?
Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
------------------------------
TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390

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06-02-2023 09:17 AM
Hi Rich,
I had already read the document in the link but the error still persists.
###################
show wireless country channels
Configured Country................ Multiple Countries : AR,CO,US
KEY: * = Channel is legal in this country and may be configured manually.
A = Channel is the Auto-RF default in this country.
. = Channel is not legal in this country.
C = Channel has been configured for use by Auto-RF.
x = Channel is available to be configured for use by Auto-RF.
(-,-) = (indoor, outdoor) regulatory domain allowed by this country.
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11bg :
Channels : 1 1 1 1 1
: 1 2 3 4 5 6 7 8 9 0 1 2 3 4
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AR ( -A, -AR) : A * * * * A * * * * A . . .
CO ( -A, -AR) : A * * * * A * * * * A * * .
US ( -A, -AB) : A * * * * A * * * * A . . .
Auto-RF : C x x x x C x x x x C x x .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11a : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Channels : 3 3 3 4 4 4 4 4 5 5 6 6 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7
: 4 6 8 0 2 4 6 8 2 6 0 4 0 4 8 2 6 0 4 8 2 6 0 4 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AR ( -A, -A) : . A . A . A . A A A A A A A A A A . . . A A A . A A A A * . .
CO ( -A, -A) : . A . A . A . A A A A A A A A A A * * * A A A * A A A A * . .
US ( -AB, -AB) : . A . A . A . A A A A A A A A A A A A A A A A A A A A A * . .
Auto-RF : . C . C . C . C C C C C C C C C C C C C C C C C C C C C x . .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11 6ghz : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2
Channels : 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3
: 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
US ( -B, ) : A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
Auto-RF : C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
######################
#### From AP
show cont dot11Radio 0
Radio Info Summary:
=======================
Radio: 2.4GHz
Carrier Set: (-A) Colombia ( CO)
Base radio MAC: 34:5D:A8:60:C7:20
Supported Channels:
1 2 3 4 5 6 7 8 9 10 11
show cont dot11Radio 1
Dot11Radio1 Link encap:Ethernet HWaddr 34:5D:A8:60:C7:20
BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:2699
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
Radio Info Summary:
=======================
Radio: 5.0GHz
Carrier Set: (-A) Colombia ( CO)
Base radio MAC: 34:5D:A8:60:C7:20
Supported Channels:
36 40 44 48 52 56 60 64 100 104 108 112 116 132 136 140 149 153 157 161 165
Configured Frequency: (Slot 1) 5180MHz Channel:36 20MHz
Radio Mode: FlexConnect
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11-22-2023 07:07 AM
Hi SAMM LEE I have same issue ? Could you solve this issue ?
Thanks.
