AP error with operation status Down.

[SAMM LEE]

Hi All,

The question is the following: The AP joins correctly to the WLC 9800 with version 17.9.3 but when validating the radios are inOperation Status DOWN.

The model of the AP is CW9164I.

The policy and Tag are correctly configured as well as the country code and Ap join profile.

Attached AP.   log´s...

[Leo Laohoo]

Go to the AP and enable the 2.4Ghz and 5.0Ghz radio individually.

[SAMM LEE]

Hi Leo, Is this done from the WLC? or from the AP.

What would the command be?

[Leo Laohoo]

ap name <NAME> NO dot11 24ghz shutdown
ap name <NAME> NO dot11 50ghz shutdown

[SAMM LEE]

Hi Leo,

the fault persists applying the commands.

[Leo Laohoo]

Is this affecting all APs or just one AP?

[SAMM LEE]

Hi Leo.

It is an initial testing ap

[Leo Laohoo]

---

@SAMM LEE wrote:

Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2933] DOT11_CFG[1]: Country domain mismatch detected Country:CO, Country domain:ROW Regulatory Class:A
Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2933] DOT11_CFG[1]: Setting 1 radio down
Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2938] DOT11_CFG[0]: Country domain mismatch detected Country:CO, Country domain:ROW Regulatory Class:A
Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2939] DOT11_CFG[0]: Setting 0 radio down

---

Here is the answer.

The AP is ROW (Rest Of the World) Regulatory Domain which is not compatible with the WLC setting of "CO".

[SAMM LEE]

Hi Leo,

I had already reviewed this topic and according to the documentation the Country Code CO is compatible with -ROW. Could you confirm? Thanks.

https://www.cisco.com/c/en/us/support/wireless/catalyst-9164i-access-point/model.html#DataSheetsandProductInformation

[Leo Laohoo]

Raise a TAC Case.  I think this is a bug.

[eglinsky2012]

If it still won’t work, make sure it is at least in a POE+ switch port or power injector. With regular PoE (15W only), it will only join and not turn on radios.

[SAMM LEE]

Hi eglinsky2012,

on the switch side it is delivering (30 W) on the port that the AP is connected.

[Rich R]

what does "show wireless country channels" show?

Have you checked your WLC config with https://cway.cisco.com/wireless-config-analyzer/ using the output of
"show tech wireless"?

Check https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217734-connect-and-join-a-row-domain-access-po.html#toc-hId-175609071

[SAMM LEE]

Hi Rich, 

I had already read the document in the link but the error still persists. 

###################

show wireless country channels

Configured Country................ Multiple Countries : AR,CO,US
KEY: * = Channel is legal in this country and may be configured manually.
A = Channel is the Auto-RF default in this country.
. = Channel is not legal in this country.
C = Channel has been configured for use by Auto-RF.
x = Channel is available to be configured for use by Auto-RF.
(-,-) = (indoor, outdoor) regulatory domain allowed by this country.
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11bg :
Channels : 1 1 1 1 1
: 1 2 3 4 5 6 7 8 9 0 1 2 3 4
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AR ( -A, -AR) : A * * * * A * * * * A . . .
CO ( -A, -AR) : A * * * * A * * * * A * * .
US ( -A, -AB) : A * * * * A * * * * A . . .
Auto-RF : C x x x x C x x x x C x x .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11a : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Channels : 3 3 3 4 4 4 4 4 5 5 6 6 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7
: 4 6 8 0 2 4 6 8 2 6 0 4 0 4 8 2 6 0 4 8 2 6 0 4 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AR ( -A, -A) : . A . A . A . A A A A A A A A A A . . . A A A . A A A A * . .
CO ( -A, -A) : . A . A . A . A A A A A A A A A A * * * A A A * A A A A * . .
US ( -AB, -AB) : . A . A . A . A A A A A A A A A A A A A A A A A A A A A * . .
Auto-RF : . C . C . C . C C C C C C C C C C C C C C C C C C C C C x . .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11 6ghz : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2
Channels : 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3
: 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
US ( -B, ) : A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
Auto-RF : C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-

######################

#### From AP

show cont dot11Radio 0

Radio Info Summary:
=======================
Radio: 2.4GHz
Carrier Set: (-A) Colombia ( CO)
Base radio MAC: 34:5D:A8:60:C7:20
Supported Channels:
1 2 3 4 5 6 7 8 9 10 11

show cont dot11Radio 1
Dot11Radio1 Link encap:Ethernet HWaddr 34:5D:A8:60:C7:20
BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:2699
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

Radio Info Summary:
=======================
Radio: 5.0GHz
Carrier Set: (-A) Colombia ( CO)
Base radio MAC: 34:5D:A8:60:C7:20
Supported Channels:
36 40 44 48 52 56 60 64 100 104 108 112 116 132 136 140 149 153 157 161 165
Configured Frequency: (Slot 1) 5180MHz Channel:36 20MHz
Radio Mode: FlexConnect

[aydinkocak]

Hi SAMM LEE I have same issue ? Could you solve this issue ?

Thanks.