Random disconnection when user is connected to corporate network

networklearner1 · ‎10-27-2023

Hello All,

After Wifi 6 deployments, we have observed that few of our users are randomly getting disconnected. We ran a script and pushed it to the users device to get the logs.

We got the below error-

Event 4042- Capacity change on {e4c61a7a-894b-4de1-952b-622a0f3270ae} (0x47008000000000 Family: V4 Capacity: None ReasonChange: SuspectArpProbeFailedExitingCS)

Could anyone please help on what could be the reason for this?

@@Rasika Nayanaji

Leo Laohoo · ‎10-27-2023

What firmware and APSP is the controller on?
What model of AP?

Rich R · ‎10-27-2023

And what client device, what OS, what network adapter and driver version?
Has the device vendor explained what the debug log means?

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