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CRS-1 error during upgrade IOS 3.6.2 to 4.0.0

Hi

I found error during upgrade ios

Please suggest me to solve the problem

#### Before  Upgrade  IOS is running on 3.6.2 and I try to  Activacte packet follows.######

  Node 0/RP0/CPU0 [RP] [SDR: Owner]

    Boot Device: disk0:

    Boot Image: /disk0/hfr-os-mbi-3.6.2/mbihfr-rp.vm

    Active Packages:

      disk0:hfr-sbc-3.6.2

      disk0:hfr-fpd-3.6.2

      disk0:hfr-doc-3.6.2

      disk0:hfr-diags-3.6.2

      disk0:hfr-mgbl-3.6.2

      disk0:hfr-mcast-3.6.2

      disk0:hfr-mpls-3.6.2

      disk0:hfr-k9sec-3.6.2

      disk0:comp-hfr-mini-3.6.2

####The problem occurs when the Install activate packet a new IOS version (I tried both 3.9.1,4.0.0,4.0.1) Activate will not be the same, because the message that #####

RP/0/RP0/CPU0:pyt-cr-01(admin)#install add ftp://10.10.10.2/3.9.2/comp-hfr-min$

RP/0/RP0/CPU0:Apr 11 13:02:24.034 : adminexec[65739]: %MGBL-adminexec-3-ACCT_ERR : command accounting failed - 'AAA API' detected the 'fatal' condition 'Failover error'

RP/0/RP0/CPU0:Apr 11 13:02:24.345 : instdir[210]: %INSTALL-INSTMGR-6-INSTALL_OPERATION_STARTED : Install operation 18 '(admin) install add /ftp://10.10.10.2/3.9.2/comp-hfr-mini.pie-3.9.2 activate syncInstall operation 18 '(admin) install add

hronous' started by user 'arthit' /ftp://10.10.10.2/3.9.2/comp-hfr-mini.pie-3.9.2 activate synchronous' started

by user 'arthit' via CLI at 13:02:24 Bangkok Thu Apr 11 2013.

Part 1 of 2 (add software): Started

- 37% complete: The operation can still be aborted (ctrl-c for options)RP/0/RP0/CPU0:Apr 11 13:23:54.044 : wdsysmon[404]: %HA-HA_WD-4-DISK_WARN : A monitored device /disk0: is above 80% utilization. Current utilization = 81. Please remove unwanted user files and configuration rollback points.

RP/0/RP0/CPU0:Apr 11 13:23:54.048 : wdsysmon[404]: %HA-HA_WD-4-DISK_WARN : A monitored device /disk0:/config/lr is above 80% utilization. Current utilization = 81. Please remove unwanted user files and configuration rollback points.

Info:     The following package is now available to be activated:

Info:     

Info:         disk0:comp-hfr-mini-3.9.2

Info:     

Info:     The package can be activated across the entire router.

Info:     

Part 1 of 2 (add software): Completed successfully

Part 2 of 2 (activate software): Started

- 50% complete: The operation can still be aborted (ctrl-c for options)RP/0/RP0/CPU0:Apr 11 13:29:06.668 : ipv4_rib[236]: %ROUTING-RIB-3-UPDATE_TIMEOUT : Client "bgp" updated the RIB without signaling update completion for Vrf: "default" Tbl: "default" Safi: "Unicast"

RP/0/RP0/CPU0:Apr 11 13:29:06.682 : ipv6_rib[254]: %ROUTING-RIB-3-UPDATE_TIMEOUT : Client "bgp" updated the RIB without signaling update completion for Vrf: "default" Tbl: "default" Safi: "Unicast"

\ 50% complete: The operation can still be aborted (ctrl-c for options)RP/0/RP0/CPU0:Apr 11 13:31:23.603 : instdir[210]: %INSTALL-INSTMGR-3-INSTALL_OPERATION_USER_ERROR : User error occurred during install operation 18. See 'show install log 18 detail' for more information.

Error:    Cannot proceed with the activation because of the following package

Error:    incompatibilities:

Error:      hfr-k9sec-3.6.2 needs hfr-rout-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-k9sec-3.6.2 needs hfr-fwdg-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-k9sec-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-k9sec-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-mpls-3.6.2 needs hfr-rout-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-mpls-3.6.2 needs hfr-fwdg-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-mpls-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-mpls-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-mcast-3.6.2 needs hfr-rout-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-mcast-3.6.2 needs hfr-fwdg-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-mcast-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-mcast-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-mgbl-3.6.2 needs hfr-rout-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-mgbl-3.6.2 needs hfr-fwdg-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-mgbl-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-mgbl-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-diags-3.6.2 needs hfr-admin-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-diags-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-diags-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-doc-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-fpd-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-sbc-3.6.2 needs hfr-rout-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-sbc-3.6.2 needs hfr-fwdg-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-sbc-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-sbc-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:    Suggested steps to resolve this:

Error:     - check the installation instructions.

Error:     - activate or deactivate the specified packages on the specified

Error:       nodes.

Part 2 of 2 (activate software): Failed. Error information available as part of

command output above. For more information see 'show install log 18'

Part 1 of 2 (add software): Completed successfully

Part 2 of 2 (activate software): Failed. Error information available as part of

command output above. For more information see 'show install log 18'

/ 50% complete: The operation can still be aborted (ctrl-c for options)RP/0/RP0/CPU0:Apr 11 13:31:25.904 : instdir[210]: %INSTALL-INSTMGR-6-INSTALL_OPERATION_FAILED : Install operation 18 failed

Install operation 18 failed at 13:31:25 Bangkok Thu Apr 11 2013.

########We try to Deactivate unnecessary

Packet on Vesion (3.6.2) ########

RP/0/RP0/CPU0:pyt-cr-01(admin)#show ins ac       

RP/0/RP0/CPU0:Apr 11 18:28:43.389 : adminexec[65768]: %MGBL-adminexec-3-ACCT_ERR : command accounting failed - 'AAA API' detected the 'fatal' condition 'Failover error'

Secure Domain Router: Owner

  Node 0/RP0/CPU0 [RP] [SDR: Owner]

    Boot Device: disk0:

    Boot Image: /disk0/hfr-os-mbi-3.6.2/mbihfr-rp.vm

    Active Packages:

      disk0:comp-hfr-mini-3.6.2

  Node 0/RP1/CPU0 [RP] [SDR: Owner]

    Boot Device: disk0:

    Boot Image: /disk0/hfr-os-mbi-3.6.2/mbihfr-rp.vm

    Active Packages:

      disk0:comp-hfr-mini-3.6.2

Admin Resources:

  Node 0/SM0/SP [SP] [Admin Resource]

    Boot Device: bootflash:

    Boot Image: /disk0/hfr-os-mbi-3.6.2/sp/mbihfr-sp.vm

    Active Packages:

      disk0:comp-hfr-mini-3.6.2

  Node 0/SM1/SP [SP] [Admin Resource]

####  Then Install ####

RP/0/RP0/CPU0:pyt-cr-01(admin)#ins ac disk0:hfr-mini-p-4.0.1

RP/0/RP0/CPU0:Apr 11 18:30:20.815 : adminexec[65768]: %MGBL-adminexec-3-ACCT_ERR : command accounting failed - 'AAA API' detected the 'fatal' condition 'Failover error'

RP/0/RP0/CPU0:Apr 11 18:30:21.228 : instdir[210]: %INSTALL-INSTMGR-6-INSTALL_OPERATION_STARTED : Install operation 115 '(admin) install activate disk0:hfr-mini-p-4.0.1' started by user 'arthit'

Install operation 115 '(admin) install activate disk0:hfr-mini-p-4.0.1' started

by user 'arthit' via CLI at 18:30:21 Bangkok Thu Apr 11 2013.

- 1% complete: The operation can still be aborted (ctrl-c for options)RP/0/RP0/CPU0:Apr 11 18:32:37.486 : instdir[210]: %INSTALL-INSTMGR-3-INSTALL_OPERATION_tion. RROR : User error occurred during install operation 115. See 'show install log 115 detail' for more informa

Error:    Cannot proceed with the activation because of the following package

Error:    incompatibilities:

Error:      hfr-admin-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-admin-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-fwdg-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-fwdg-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active

Error:    on the same nodes.

Error:      hfr-lc-3.6.2 needs hfr-base-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:      hfr-lc-3.6.2 needs hfr-os-mbi-3.6.2, or equivalent, to be active on

Error:    the same nodes.

Error:    Suggested steps to resolve this:

Error:     - check the installation instructions.

Error:     - activate or deactivate the specified packages on the specified

Error:       nodes.

| 1% complete: The operation can still be aborted (ctrl-c for options)RP/0/RP0/CPU0:Apr 11 18:32:39.741 : instdir[210]: %INSTALL-INSTMGR-6-INSTALL_OPERATION_FAILED : Install operation 115 failed

Install operation 115 failed at 18:32:39 Bangkok Thu Apr 11 2013.

Please suggest me to solve the problem

Thank you

1 Reply 1

Nicolas Fevrier
Cisco Employee
Cisco Employee

Hi,

show install log 18 detail

and

show install log 19 detail

may help understanding what's going on.

Do you have enough space on disk0: ?

Thanks,

N.