Archived Small Business Support

I noticed the PLG1000 does not have a monitor for HOST UP DOWN status - to monitor if the OnPlus PLG1000 device itself goes up or down.  How is this supposed to be handled and do we get an alert if the PLG1000 goes up or down itself?

Does the OnPlus device have the capability to monitor devices over a WAN?  I have it in a location with 6 remote sites and I can not seems to find a way to add those subnets for inventory. 

Ok initaila thoughts are good, though tbh i have not sufered from most of the issues addressed in this new firmware upgrade, The front end seems to have slightly different feel to it, however two issues i see immediately.Dashboard refresh count down,...

Hi,is there a way to save the config of my ATA SPA122 in an editable text file?I remember the "old school" linksys method: http://ip_address/admin/spacfg.xml. Any suggestion?Ciao Andrea

Ongoing... DOWN events, but no UP events...Every site is part of a time zone - sorry to say we're not interested to know in what time zone the cloud servers are located.: We expect either standardized (GMT) or LOCAL - inccluding time zone and DST tim...

Hi Andy,We have by default our configs resync every 48 Hours to check for updates etc , these cause the SRP5xx to restart even though there is no changes this resync drops connectivity and I have a couple of complaints over this, is there a way to ac...

Hi all,Just wanted to confirm - was there any maintenance scheduled today for www.onplusbeta.com?  Trying to connect to it from multiple locations - and getting the same outcome (Connection Reset):Thanks in advance for your help...Regards,-- Dave Bai...

The NSS300 (NSS322/324/326) NAS series is offered and sold in the market as a "Smart Small Business Network Access Storage"What does OnPlus make out of it? A device type MEDIASERVER, device class ENTERTAINMENT. COmplaining abiut that this multi-thous...

Hi all,Just wanted to ask (hopefully this is not a FAQ that I missed while transitioning from Thunderbolt to OnPlus)...:Has there been any thought about the idea of being able to have "read-only" accounts in OnPlus?  For instance, we have a few clien...

Hi all,We've been getting some intermittent alerts from one of our ThunderBolt locations for a while - it's Event ID 33029872, "No responses to DHCP Broadcast".Tends to happen several times a day.  Strangely, when you go into TBolt and then click the...

Hi Guys,Yesterday when I went to do some work on my test site I noticed that the onplus portal was unavailable as I got the staus message saying the site was down, It wasn't as the connectoion has been up for a period of time, after a while the site ...

my partner bought a unit of BLKR-SVB-50U-1Y (serial No: SCPWVTH1) last year and the subscription is due for renewal.  The product has EOS already and we're in a tight timeline to have the subscription renewed.  Can you help to advise what's the Cisco...

Hello all,I have a some kind of problem. I configured the S&V Blocker to deliver alerts. but now each time i get this one :The query [name].accept failed with result inquiry timed out ( with the [name] editted out)I cannot seem to find why this has f...

Hi Guys,New to the Thunderbolt/ OnPlus beta but wanted to post some thoughts and hope to see if any one agrees or disagrees, I am a VoIP SP down in NZ and have been a big user of Cisco devices for our VoIP deployments in the residential market for a ...