Cisco Jabber EOL

[cdevkota-sc]

We are working  deployment of jabber application to all of our users. I see one of the notice about EOL

https://www.cisco.com/c/en/us/products/unified-communications/jabber-windows/eos-eol-notice-listing.html

End-of-Life Announcement for the Cisco Jabber Guest for FLEX subscriptions

We are using Jabber Version 14.2.0.58008 Build 308008  with IMP System version: 12.5.1.16900-3

Do you think we are impacted on this notice?

Thanks!

[Steven L · Accepted solution]

you are not affected by this. the notice is specifically related to jabber guests.

that said there have been rumors and speculation regarding EOL for Cisco jabber in general.

I have not seen any official notice in this regard and have been repeatedly told there are no current plans to EOL Jabber.

[cdevkota-sc]

Thanks for the confirmation!

[Roger Kallberg]

The announcement you reference is for Jabber Guest. That’s not the same as regular Jabber. So it doesn’t apply to the use case you outline.

This said I would personally not recommend anyone to deploy Jabber at this time as you can get the same, or even better functionality with Webex. Plus that it requires less on-premises resources and operates much more stable than what Jabber does, or at least did when we were using Jabber.

[Jonathan Schulenberg]

minor clarification: the Webex app is a viable replacement for Jabber with CUCM/CUC/Expeessway (not IM&P). You’re certainly welcome to consider Webex Calling as a replacement for CUCM - and many customers are doing exactly that - but it’s not a requirement.

I agree with the general sentiment that new deployments should be using the Webex app instead of Jabber at this point.

[Roger Kallberg]

As the current licensing model is Flex-3 and it includes Meeting and Calling from what I know it would also include messaging and presence. With that IM&P would in my view be applicable with the Webex application. Or am I reading the ordering guide for Flex-3 wrong?

[Jonathan Schulenberg · Accepted solution]

I meant that the Webex app does not support the XMPP-based messaging and presence architecture of the IM&P server. It uses Cisco’s newer cloud infrastructure for that functionality instead - even when leveraging CUCM/CUC/Expressway for calling capabilities. This is a good thing because Cisco specifically designed Webex messaging to address the shortcomings of IM&P. I see them as different generations: IM&P XMPP is from the AOL/YIM/Lync era while Webex messaging is of the iMessage/Slack/MS Teams era; completely different philosophies.

As for Flex 3, only some of the offers under that umbrella include calling and meetings - and only the latest Webex Suite offer is price neutral whether the calling stack is on-prem or cloud. There are calling-only and meeting-only options but all of the variations include the Webex app and messaging, unless the customer admin disables it.

[Steven L]

there are some cases where the requirements call for a softphone without internet dependencies.

Jabber is still the only supported client for this

[collinks2]

exactly.In a less developed countries, where some companies make use of low speed internet connection ,JABBER becomes paramount

Hello, I deployed Cisco Jabber Guest 11.2.1 in my lab. I was able to download the web addon and the extension for chrome browser. Some days later , i noticed could neither download the web addon or install extension for chrome .

I got this error 404 when i clicked the download button 

https://chrome.google.com/webstore/detail/jbglbakaieakcdiaiabbihafndhapfki

the above url was not found

I have tried on different pc but still the same error 404

I decided try on firefox.  The download icon didn't load. I  checked the mozilla  firefox extension and added the plugin.

I searched the chrome extension store  for  the jabber guest but no success

Has Cisco finally moved to webrtc?

any contribution will be appreciated

[Roger Kallberg]

Jabber Guest is past support and is discontinued. For more information see here. https://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-windows/jabber-guest-flex-eol.html

[collinks2]

Thanks a lot for the prompt response.Could that be the reason why the
plugin is not found in the chrome. It was found before when I first tested
it. However the plugins are still found in iOS and android stores
It seems Cisco is migrating to instant connect which uses webrtc.