Jabber error - 407 proxy authentication

[Pragash22]

Hi All

One user complaining that his jabber account session timeout frequently. I took PRT and analyzed through translatorX i could see 407 Proxy authentication required. Please refer to the attachment.

Anyone in the group that could assist me on this issue?

Kind regards

Pragash

[PJMack]

What version of Jabber? There is a bug in 11.6 that can cause that error.  https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva02298/?rfs=iqvred

[Pragash22]

Hi

Thank you for your reply

Brand: Apple
Jabber Version: 12.1.2.270036
Model (and Product): iPhone SE
System Name: iOS
iOS: 12.0.1

Regards

Pragash

[Hamzeh Alzubi]

Hi Pragash,

    A defect was opened for Jabber on Apple iOS 12.0 timing out when application runs in the background. When Jabber is brought to foreground, notifications start coming through. This is not a Jabber specific defect, but rather an Apple iOS 12.0 one. I am not sure if this is the symptom user reported to you (Jabber does not show IM/calls when at background), but would be good to see if other users running older iOS versions notice the same.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm67800/?rfs=iqvred

Thanks,

Hamzeh

[Pragash22]

Hi Hamzeh

Thank you for your reply. Yes you are correct, User got attached errors and the jabber session disconnects often.

Regards

Pragash