cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
490
Views
0
Helpful
3
Replies
Highlighted
Beginner

Voicemail button missing in Webex Teams

Hi everybody, 

 

Recently I am going to config a Webex Teams with CUCM
that is an internal connection between CUCM and Webex teams desktop client
Calling is fine. However, the voicemail button does not come out (attached the image)

If look at the Health Checker, Voicemail server shows

Status: Disconnected

Error: uc credential is not verified

 

Anybody can help?

 

Thanks in advance
Sam

3 REPLIES 3
Highlighted

Are you leveraging OAuth? If yes, is AuthZ configured on CUC and the Enterprise Parameter enabled?

 

If not, what is the Service Profile set to use for the Voicemail UC Service credentials? It should be CUCM (assuming the mailbox and end user are both LDAP-synced and authenticated).

Highlighted

Hi Jonathan, 

 

Thanks for the reply. 
Yes Oauth is involved. Just update the oAuth (set to enable) setting in CUC's Enterprise Parameters

However, it still failed. 

I cannot find the document about the WebEx team on CUC

Any configuration requirement for CUC?

 

Thank you

Sam

 

 

Highlighted

Hello, Sam.  Were you able to solve this?  I'm facing a similar issue.

Content for Community-Ad