UCCX API for Call Transfer

[Ahmed Adeyemi]

I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction:

Agent Places outbound call using Finesse

Agent Ends Call

Finesse Automatically Dials Extension 12345

I've tried using https://developer.cisco.com/docs/finesse/#!dialogtake-action-on-participant/platformbased-api-differences within Finesse Workflow to see if i can trigger this but its either how i did it is wrong or I'm missing something.

In Finesse Workflow, i create a workflow with the API URI then in the body, i added below:

<Dialog>
   <requestedAction>TRANSFER</requestedAction>
   <toAddress>12345</toAddress>
   <targetMediaAddress>extension</targetMediaAddress>
</Dialog>

[Amer rajai Sha'er]

Hello,

THe way transfer works is only when the call is active, the scenario above showing that you want to dial after the agent ends the call, so that is a new call not a transfer?

If you can give more details about the requirement, i might be a able to help with a API.

Amer