cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

UCCX API for Call Transfer

802
Views
0
Helpful
1
Comments
Participant

I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction:

 

Agent Places outbound call using Finesse

Agent Ends Call

Finesse Automatically Dials Extension 12345

 

I've tried using https://developer.cisco.com/docs/finesse/#!dialogtake-action-on-participant/platformbased-api-differences within Finesse Workflow to see if i can trigger this but its either how i did it is wrong or I'm missing something.

 

In Finesse Workflow, i create a workflow with the API URI then in the body, i added below:

 

<Dialog>
   <requestedAction>TRANSFER</requestedAction>
   <toAddress>12345</toAddress>
   <targetMediaAddress>extension</targetMediaAddress>
</Dialog>

 

1 Comment
Rising star

Hello,

 

THe way transfer works is only when the call is active, the scenario above showing that you want to dial after the agent ends the call, so that is a new call not a transfer?

 

If you can give more details about the requirement, i might be a able to help with a API.

 

Amer

Content for Community-Ad

This widget could not be displayed.