Collaboration Knowledge Base

This document was generated from CDN thread Created by: KAZIM ALTIN on 19-04-2013 02:28:07 AM Hi all, I added a combobox listing the teams assigned to the supervisor and I use StartMonitoringAgentTeam funciton with Team ID of Agent object when a team...

This document was generated from CDN thread Created by: Mert Yeter on 18-04-2013 07:56:42 AM Hello, We're developing a custom application with CTIOS Toolkit and UCCE 9.0.1. Here is the scenario: Customer comes to an agent from IVR menu, and agent sen...

This document was generated from CDN thread Created by: Edward Forgacs on 18-04-2013 01:13:51 AM After sending a simple CiscoIPPhoneExecute dial request, it seems that the user is unable to send DTMF tones by pressing the physical buttons on the phon...

This document was generated from CDN thread Created by: Gary Springer on 17-04-2013 06:00:36 PM I am attempting to perform a single step transfer with Finesse 8.5.1.  I am receiving an API error stating invalid requestedAction, I am passing in "TRANS...

This document was generated from CDN thread Created by: David Seeba on 17-04-2013 01:53:52 PM I've seen some references to a CtiSim executable that simulates the CTI Protocol. This would allow me to get started on CTI without having to interface dire...

This document was generated from CDN thread Created by: Nicolas Dos Santos on 17-04-2013 02:16:28 AM I use the WebEx XML API to create Meeting Center and get detailed information.In the reference guide XML API ( http://developer.cisco.com/documents/4...

This document was generated from CDN thread Created by: Daniel Bender on 17-04-2013 12:12:26 AM I was checking the downloads section of the website and came across a new file for Webex Social named: cisco-webex-social-3.3.1.10010.10.img   I'm just cu...

This document was generated from CDN thread Created by: Lisandro Quinteros on 16-04-2013 03:57:41 PM Hi again.. I am working on a script that play a different greeting message when the business is closed. Reading different posts and tcl programming g...

This document was generated from CDN thread Created by: BRIAN STABINGER on 16-04-2013 02:19:37 PM Is there a way (through API or internal menu) do disable notifications to the Far End of the Near End microphone mute status (Privacy)? I have a custome...

This document was generated from CDN thread Created by: Gina Karkanis on 16-04-2013 01:48:58 PM Hey there, so I have my training session set to require registration, auto-approve registrations. I have 2 spots available but I have the waitlist feature...

This document was generated from CDN thread Created by: Paula Salvador on 16-04-2013 12:21:14 PM Hello, Is there any way we can pass data from CVP to ICM, in case the caller hungs up? Thanks  

This document was generated from CDN thread Created by: Paula Salvador on 16-04-2013 11:59:40 AM Hello,   I have an applicatton with some audio elements, playing on hold music, followed by a record element. There's also a hotlink, pointing to the rec...

Subject: RE: Counter Element Dynamic Configuration Replied by: Janine Graves on 16-04-2013 09:19:11 AMThis is a simply dynamic configuration for a counter element.  It looks for a session variable named 'reset' to have the value 'true', and if found,...

This document was generated from CDN thread Created by: Antonio Sedano on 16-04-2013 01:44:45 AM Hello.We are upgrading from Wave driver to Media driver and we are having troubles. We had a developer contract  two years ago, but in some moment the co...

This document was generated from CDN thread Created by: Elter Picolo on 15-04-2013 10:11:44 AM The C20/SX20 API are very similar and we would like to know if is it posible to integrate an AMX module with SX20?ThanksSubject: RE: Is it posible to integ...