05-21-2012 05:11 AM - edited 03-14-2019 09:53 AM
Hello,
As you all know , the stupid stock reports in CUIC only contains half hour data , i need a report for the agent performance that can appear on daily basis (one raw) , does anyone have the report definition for the Agent team 26 webview report.
P.S: i tried to get the SRD file from webview and convert into CUIC with no luck.
Appriciate the help.
Amer
05-21-2012 06:32 AM
This is not going to be 100% what you want, but should be close.
https://docs.google.com/open?id=0B1WL5v9vYcAwbFhBdmUwa3dtX0U
david
05-21-2012 06:57 AM
Hello,
This is not a Agent team report , this is agent per agent report.
But it is useful however i still need the agent per team report, thanks anyway.
Amer
05-24-2012 12:46 AM
Hi Amer,
You should not pick up the complete SRD file and put it in the CUIC, this will throw up an error. You would need to select from "SELECT till ORDER BY"
Thanks,
Dass
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