Contact Center

I am currently working to have inbound email utilize a set of routing rules. Based on these routing rules, I am having the message assigned to IPTA queues. Once there the tasks are assigne a EIM case ID number that is tracked by EIM, and assigned to ...

Got a problem that started yesterday. Running UCCX 7.0(1)sr5 and I've got this agent that comes and goes from the supervisors desktops. Cadence is about every 2 seconds she appears then disappears.Any ideas?Thanks in advance.

Hello Guys, I test campaing Outbound with transfer to IVR but I get this result:CallResult: Codes and Values27 Call disconnected by the carrier or the network while ringingThis work fine to PSTN, to cisco ip phone,but to site remote do not work.can a...

hi,when i access the desktop administrator by following the below mentioned proceedure i am getting the error "CDUAI1000 Error while trying to load data. Ensure that the system path inlcudes the location of the WebAdminLib.dll". find also the attache...

Hello,I'm desinging a UCCX script ,I  would like to play back caller voice mail message to the caller for  review , I appreciate if  you could  advise me which step to be used in  the situation?Thank you in advance for any help you can provide.

Currently running CCX 7.We have jobs setup to export all the crs data to an off-site sql box that we leverage for custom reporting.Is there a way to do this given the operating system has changed from ver 7 to 8?If a little direction could be provide...

Hi,Is there any way to set some kind of priority for different outbound campaigns? If I have five campaigns, can I make sure that one of them has priority to call customers and select available agents?Any workaround is useful Thanks,Cornel

                   I'm having trouble with a script pulling the data from an xml file.  I would like the script to run normal Monday thru Friday but on Saturday run on the first and third.  On my script have a holiday xml already but I would like to ...

Hello,I now have the CVP Reporting Server UP (https://supportforums.cisco.com/message/3621554) in OAMP but the CUIC datasource that connects to CVP Reporting Server OFFLINE. Error in CUIC:Attempt to connect to database server (cvp_db_<cvp_rpt_hostnam...

                   I am trying to get Workforce Management to sync with UCCX. The database is working as I see the Agents and CSQs, however I am not getting any call statistics at all. I tracked it down to a login issue in the SyncService log files. ...

I am looking at builing a script that would lookup the voting precinct of the caller. I was wondering if someone had build something allready.Simple lookup, Database (MMDDYY,Address Numbers (just the first numbers), Precinct,ZIP)thanks               ...