AMC replacement

[lise.arsenault1]

We have Cisco Finesse 11.6 and have been using AMC as a window pop-up connected to SAP information. 
AMC will be discontinued by next year. 
Codes Cisco have it's own window's pop-up capabilities that will talk to SAP? If not, does anyone recommend any other software to use. 

[Konstantin Vaksin]

In pop up browser you can pass URL with some parameters from the IVR treatment. If such URL will be recognized by your CRM, you will be able to achieve your requirements.

It might require some development from CRM side

Kostia

[david.macias]

Wow, the last AMC connector I did was over 10 year ago. I'm surprised they are still around. :)

Yes, Finesse has out of the box capability to pop another browser tab and pass some parameters via the URL to that target website. If this is your only use case then you should be fine, however you want to confirm that you're only passing data via URL.

david

[Roger Kallberg]

LinkThat Cube from YouCon is an option.