Ask compatibility browser for finesse desktop in windows 11

[herus]

Good day,

My customer plan to upgrade OS to windows 11. In windows 11 there is no internet explorer, I have tried using mozilla firefox and microsoft edge with compatibility internet explore to login cisco finesse, but stuck in loading report.

It works fine with internet explorer in windows 10.

Is there recommendation browser for finesse desktop in windows 11 ?

Note:

UCCX Version is 11.5

Thank you.

Regards,

Herus

[b.winter]

Hi,

5 min google search:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_5_1.html#Supported_Browsers_

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_5_1_su1.html#Supported_Browsers_

Windows 11 is not supported.

Check the newer versions of UCCX, if Windows 11 is supported there.

If it is supported there, then upgrade.

[lleweyiss]

I opened TAC case, TAC stated that in the newest version 12.5  they have not tested Windows 11 or rather she found no documetation that confirms testing and rather compat or not,  so basically they dont know yet

[herus]

Hi lleweyiss,

Thank you for sharing information

[Roger Kallberg]

These are supported

• Edge (Chromium)
• Firefox
• Chrome

You should not use the compatibility mode in Edge. It was a quite long time ago since that stopped being a thing needed for Finesse.

As @b.winter wrote Windows 11 is not yet on the list of supported OS options.

[herus · Accepted solution]

I have managed to open finesse desktop using browser basilisk.

In my environment, ms edge, firefox and chrome are not work properly.

Thank you for your help.

Regards,

Herus

[christianvasquez]

At my work we use cisco finesse 11.5. with Cisco Jabber.

I had windows 10 using the pro version with microsoft edge running FINESSE... one day it occurred to me to update to windows 11 pro latest update and FINESSE DOES NOT OPEN ITS TABS... solution.

use the browser called PALEMOON or the browser BASILIK...

It will work on windows 11. Greetings.

[ritdesai]

TAC do not support solutions other than mentioned in the compatibility matrix as mentioned by @b.winter @Roger Kallberg 

you can run at your own risk