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CAD e-mail ready button is graded out or not available to be pressed

Have anyone encountered the CAD email ready button not availble or graded out? we are currently using CAD 7.0(2), also checked the agents if they are a member of the e-mail CSQ and has the skill to e-mail. Actually at a time the ready button is available but afterthe agents try to logout and login the ready button is already available network connectivity is oaky also.

Thanks,

Bryan

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Enthusiast

CAD e-mail ready button is graded out or not available to be pre

Make sure your agent desktop clients have access to exchange. Check the eem log files in c:\program files\cisco\desktop\logs\ to see if it tells you anything.

Brian

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CAD e-mail ready button is graded out or not available to be pre

Hi Bryan,

Please see if he below discusssions helps you.

https://supportforums.cisco.com/thread/2083729

https://supportforums.cisco.com/thread/2143722

Thanks,

Anand

Pls rate helpful posts !!

Enthusiast

CAD e-mail ready button is graded out or not available to be pre

Make sure your agent desktop clients have access to exchange. Check the eem log files in c:\program files\cisco\desktop\logs\ to see if it tells you anything.

Brian

View solution in original post

CAD e-mail ready button is graded out or not available to be pre

Hi,

It seems that our client has upgraded the exchange to 2010 while the UCCX server is still in 7.0(2). I think this is why the users cannot connect to the IMAP server. So this was a compatibility issue.

Thanks,

Bryan

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