CAD e-mail ready button is graded out or not available to be pressed

[Bryan Joseph Clarin]

Have anyone encountered the CAD email ready button not availble or graded out? we are currently using CAD 7.0(2), also checked the agents if they are a member of the e-mail CSQ and has the skill to e-mail. Actually at a time the ready button is available but afterthe agents try to logout and login the ready button is already available network connectivity is oaky also.

Thanks,

Bryan

[anchoudh]

Hi Bryan,

Please see if he below discusssions helps you.

https://supportforums.cisco.com/thread/2083729

https://supportforums.cisco.com/thread/2143722

Thanks,

Anand

Pls rate helpful posts !!

[brian1mcc · Accepted solution]

Make sure your agent desktop clients have access to exchange. Check the eem log files in c:\program files\cisco\desktop\logs\ to see if it tells you anything.

Brian

[Bryan Joseph Clarin]

Hi,

It seems that our client has upgraded the exchange to 2010 while the UCCX server is still in 7.0(2). I think this is why the users cannot connect to the IMAP server. So this was a compatibility issue.

Thanks,

Bryan