Contact Center

From Desktop Administrator: Settings: Services Configuration > Multiline, Monitoring & Recording > Display SettingsThere's an option View Multiline Calls - Display non-ACD calls.If I have the following scenario: Agents configured with a 2 line soluti...

What is the difference between "Dequeing" and "Set Contact Info = Handled"?I am trying to transfer a call from our Contact Center to an extension and I've seen examples of both of these.  I have not seen them used together and there is no explanation...

Is there a limitation of characters in a String variable?I'm trying to create an email within my script and when I paste my text into my parameter, which is a String variable, it will only paste up to 80 characters (including spaces). In 7.0 I was ab...

I'm having an issue scripting a blind transfer from CVP to CUCM.I'm sending a call to CVP via a CTI Route Point in call manager.  the call hits cvp, then plays a wav file off of the vxml gateway.  I then sends it to a label that is a Route Pattern in...

              Im trying to find a way to used the building browser for CAD.  the url will goto a customer DB web portal.  but the url needs to be loaded with the ani and other variables.  example.  will some type of scripting steps allow me to create...

I'm having a bit of an issue trying to use the eMail contact steps. Below is a screenshot of where it is failing.  Can anyone take a moment and look at this script?

Has anyone else noticed a mismatch between what is showing in the Retain column in ICMDBA Space Used Summary v/s what is actually set in the registry? I am looking at two different 7.5 systems (7.5.7 and 7.5.8) that are both not reflecting the actual...

Can anyone suggest some good readings on CVP VXML Server Standalone with ICME lookup except Cisco docs? I have gone through the config & admin guides and SRND for CVP for this particular deployment but couldnt find much info on label exchange and ICM...

Hi GuysSomeone has a procedure for integration between CUCM 8.6/UCCX 8.5 and LDAP?TIACristian.

ICM 8.5IPIVR 8.5Translation RoutingI am sending a call to IPIVR through ICM using translation route. The calls are failing from Run External Script.ErrorCode=The Script ID Specified is invalid or unknown (29)the script is configured properly and ther...

Hi, I encountered erratic (sometimes it happens sometimes it does not) error with Agents logging into their CAD (UCCX 8.5 Express) but cannot be in Ready state. Error: "Resource Device is Off". "The Agent extension is out of service. Ready state chan...