Contact Center

We have put a button on our CAD desktop with an action to perform a blind transfer to a specific extension (which happens to be a routepoint). 20% of the transfers fail with this error message:"The agent- or workflow-initiated action request failed."...

                   Is it possible within a UCCX script, to allow a user to opt out (i.e. press 1 to go to the operator, 2 for vm..etc) during the queue delay of 30 seconds within a script.  It is set to allow interruptible.

What settings are used in order to set maximum activities agent can pull for both chat and email? What settings are used to disable pull button?For instance we would like to set maximum email and chat activities to pull to 1 or maybe 5.Regards.

Hey we're trying to route a percent of calls off net, but want to also cap it by number of calls by interval.   For example from 8:00-8:30 we will be allocating 30% of our calls but we don't want more than 20 calls to be routed.     Which nodes or fo...

Hi, I have a user that has both, ip phone and ip communicator with the same settings and the same DN. He can call anyone he wants from both devices. But, when he calls Contact Center using ip communicator he is being denied, while everything is norma...

When an agent initiates a transfer or conference via the ctios agent desktop toolkit, how can I determine if the agent they are transferring the call to disconnected before the transfer/conference was completed?ICM 7.5 (9)Have some agents pointing fi...

                   Hi there,We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager.  Can i backup the existing data including historic reporting and...

Hi,We're planning on converting from SCCP dialer to SIP dialer.  I did the transition in our lab environment but I'm getting a bunch of errors when it comes to dialing--it seems that it works when it wants to.I've noticed that in the Dialer_Detail ta...

HiI currently have a UCCX system which I'm looking at upgrading.  I've been all over the site and there doesn't seem to be a compatibility matrix where I can determine whether upgrading to UCCX 8.0 will damage my current call infrastructure.  I curre...

Hello All,I'm looking for a UCCE vs UCCX datasheet to compare and I can't find one.Does any one have the file or link?Thanks,Matt

Getting the attached error when call are internal or from the outside. CRM screen should pop up. Please advise and thanks for your anticipated help.

Hello folks,My name is Eric and I would like to know how can I install the AW Client using Microsoft Windows Seven. First of all, I tried to install it at my machine but when I run the AW, the system shows me me message "(-9934) Unable to initialize ...

Hi,this is a Contact centre enterprise setup (CUCM 8.5) where there is CUCM,CVP,Voice Gateway and agent using CAD.Caller calls the CVP IVR number, call gets routed to the free agent.Call is taken by the agent. Agent now tries to transfer this call to...