Call drop at Queue to Agent

[Ritesh Desai]

Hi folks,

Am facing weird issue. please help. I have PCCE deployment. I have configured script in ICM for Inbound calls. I have Queue to Agent node. During non-production, call drops. Please suggest.

regrds,

Ritesh Desai.

[david.macias]

You're going to have to provide a lot more detail than this.

david

[Ritesh Desai]

Hi David,

Thanks for asking. I have resolved the issue. In Queue to Agent node, I have enabled checkbox "Queue to agent if not logged in".

regards,

Ritesh Desai.

[geoff]

I have never seen a use case for: "Queue to Agent if not logged in".

Why on earth would you do that?

Regards,
Geoff

[Mik1]

does any one know what the resolution for this call drop issue is .I have a similar problem.