09-14-2017 09:44 PM - edited 03-14-2019 05:35 PM
Hi All
Can the Cisco Finesse team performance window not to display the agents that are logged out state ?
We need to see the agents that are logged in.
Regards
Prasanth
Solved! Go to Solution.
09-15-2017 05:43 AM
In 11.6 there's a checkbox that lets you "Include Logged Out Agents" or not in the Supervisor Team Performance screen.
09-16-2017 09:17 PM - edited 09-16-2017 09:18 PM
Exactly. 11.6 is the way to go. You can use 11.6 with earlier versions of ICM.
Regards,
Geoff
09-15-2017 03:51 AM
:) that's the #1 complaint I get about that gadget, the #2 being why can't I see all my teams at the same time. You can do some customization and get that done.
If you're interested send me a DM and we can discuss how you can get our already made gadget.
david
09-15-2017 05:43 AM
In 11.6 there's a checkbox that lets you "Include Logged Out Agents" or not in the Supervisor Team Performance screen.
09-16-2017 09:17 PM - edited 09-16-2017 09:18 PM
Exactly. 11.6 is the way to go. You can use 11.6 with earlier versions of ICM.
Regards,
Geoff
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