Changing height of the finesse 'TeamPerformance.jsp. gadget

[Robert Dawson]

Hi

We have over 60 agents in a team and we're finding it really frustrating that we cant change the height of the Team Performance gadget. I've tried the below with no success

<gadget>/desktop/gadgets/TeamPerformance.jsp?gadgetheight=800</gadget>

I've managed to change the height of other CUIC gadgets, but this cant figure out how to increase the height. Is there a simple way of doing this?

Many Thanks

Rob

CCX 10.5.1.11001-49

[golmsted]

Hey Rob,

You have two problems:

1) Unfortunately the Team Performance Gadget doesn’t support a gadgetHeight URL parameter. So, you are stuck with the height it is now, which is 200px minimum, or the height of 10 visible rows (plus buttons and headers). If you are interested in seeing more visible rows, that would be a reasonable enhancement request to send in.

2) Worse, you are attempting to use an unsupported configuration. See page 9 of the CCX Design Guide<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-10-5.pdf> which states that the limit of Agents per Team is 50.

Sorry I couldn’t be of more help…

g.

Gary Olmsted

Technical Leader & Finesse Architect

CBABU - Contact Center Software Development

[Robert Dawson]

Thanks anyway for the help Gary.

I didn't spot that on the design guide! Thankfully it shouldn't prove too difficult to break the team up, but 50 does seem like a rather low limit for some contact centers

Rob.

[Paul McGurn]

Hi,

Could you either make this gadget open source (use the Finesse API and put the gadget on DevNet, rather than a rigid closed-source native JSP's), or follow the same design principles that all other gadgets follow?  This is pretty painful for having a gadget be so wasteful on screen real estate.

Or at least, can you confirm that this will be fixed with UCCX/Finesse 11?

[tephipps]

Paul,

I'm sorry but this will not be addressed in 11.0.  I am going to try and fit it into 11.5.

Ted

[pdub716]

I agree with Rob, this view is painful for my supervisors also. Anyway you can sneak it in 11.0

[tephipps]

11.0 is already shipped.  It is greater than 50% likelihood that it makes it into 11.5.

[mloraditch]

Just going to plus one this.. just switch my internal call center to Finesses and this was literally the first complaint from the supervisors.. My customers aren't going to like it either. Here's to hoping for 11.5!

[ghinson]

We are also interested in this feature. We have a handful of sites where the agent count is greater than 10 and this is going to be a pain point for them as we migrate them off CAD.

[dekwan · Accepted solution]

This feature will be part of 11.5 which comes out some time around August.

[mloraditch]

I know this is an old convo, but are the parameters for this different than normal? I can't get the height to expand. 11.5.1SU1

<gadget>/desktop/gadgets/TeamPerformance.jsp?gadgetHeight=100</gadget>

Doing as above

[dekwan]

Hi,

The parameter for it is different than the others:

<!-- Set the height of the TeamPerformance gadget using the "maxRows" parameter.

     If you do not set or if you set the height to less than 10 rows, then default value is applied.The default value is 10.

     for eg. <gadget>/desktop/gadgets/TeamPerformance.jsp?maxRows=20</gadget>

  -->

Thanx,

Denise

[skifer]

Hi Denise,

We tried this but it did not change anything.  Any other ideas?

[dekwan]

Hi Susan,

I just tried it on my 11.5 system and it worked correctly. The layout I pasted above is within a comment so that would not actually be in effect. Could that be the issue?

Thanx,

Denise

[mloraditch]

FYI, working for me. Thanks!!