04-06-2011 12:08 AM - edited 03-14-2019 07:42 AM
Hi,
I have Cisco Contact center express version 7 SR 5 running on server with operating server Windows 2003.1.5. Please let me know which version of Cisco security agent is compatible with above mentioned CCX version & OS version.
I refered to the CCX comaptibilty guide but but I did not get information regarding operating system comaptibility with CSA. Kindly provide the same.
Also I tried version 5.0.0.235 of CSA it gave error "CIsco works common service is not installed" & insatllation aborted. I do not have CWLMS in network do i need to install some cisco works common services?
Regards,
Atul Kaul
04-06-2011 10:59 AM
You need the UCOS-tuned version of CSA. CCO hides this under the UCM 4.3 downloads section. The latest release appears to be 5.2.0.296-3-1-9 and is available here: http://www.cisco.com/cisco/software/release.html?mdfid=280771554&flowid=5323&softwareid=282074285&release=3.1(9)&relind=AVAILABLE&rellifecycle=&reltype=latest
04-07-2011 07:13 PM
Hi Atul,
These are the compatible version of CSA with 7.01Sr5. Recommended one is the highest and latest in the list 5.2.0.296-3.1(9)k9. You can install this in the server regardless of the version OS if you have UCCX 7.01 Sr5.
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Thank you
Rajani Joshi
04-07-2011 07:33 PM
Hello Atul,
In the following link you can double check the CSA versions that are compatible with UCCX 7.0(1)SR5
HTH
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