Cisco security agent for Contact center express

[atulkaul1985]

Hi,

I have Cisco Contact center express version 7 SR 5 running on server with operating server Windows 2003.1.5. Please let me know which version of Cisco security agent is compatible with above mentioned CCX version & OS version.

I refered to the CCX comaptibilty guide but but I did not get information regarding operating system comaptibility with CSA. Kindly provide the same.

Also I tried version 5.0.0.235 of CSA it gave error "CIsco works common service is not installed" & insatllation aborted. I do not have CWLMS in network do i need to install some cisco works common services?

Regards,

Atul Kaul

[Jonathan Schulenberg]

You need the UCOS-tuned version of CSA. CCO hides this under the UCM 4.3 downloads section. The latest release appears to be 5.2.0.296-3-1-9 and is available here: http://www.cisco.com/cisco/software/release.html?mdfid=280771554&flowid=5323&softwareid=282074285&release=3.1(9)&relind=AVAILABLE&rellifecycle=&reltype=latest

[rajajosh]

Hi Atul,

These are the compatible version of CSA with 7.01Sr5. Recommended one is the highest and latest in the list 5.2.0.296-3.1(9)k9. You can install this in the server regardless of the version OS if you have UCCX 7.01 Sr5.

4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9

Thank you

Rajani Joshi

[Walter Solano]

Hello Atul,

In the following link you can double check the CSA versions that are compatible with UCCX 7.0(1)SR5

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH