contact centre holiday/working hrs check with main script

[Kevin100]

Hai i am new to contact centre scripting.I need to set up a small call centre 

I was trying to make a script  work, but  the issue holiday check not working

Any one have  a  holiday check script with main script working.

thank you

[Ritesh Desai]

Hi vijaykjohn 

You can use "Day of Week" and "Time" node in General tab of Pallete in Script Editor to achieve. Please find attachment.

hope that helps.

Thanks & regards,

Ritesh Desai.

[Deepak Rawat]

UCCX or UCCE, if UCCX then refer below:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Regards

Deepak

[Bill Mungaven]

I'm in a ICM/UCCE/IPIVR environment and I'm sure there's a better way to do this but this is how I do this without using an XML file.

I use a UCCE administrative script to update a global variable called user_Global_IVR_Holiday to "Yes" on holidays. The default value is "No" but it's changed to "Yes" on holidays. I have an IF node for each holiday (see attached Word document for an example).

IF node: date()==date("01/02/2017") (use a separate IF node for each holiday date). If yes, set the global variable, user_Global_IVR_Holiday, to "Yes" or "Y". This way, you only have to update the administrative script once per year. In each ICM script that calls an IPIVR script that needs to check holidays, I set an ECC variable, user.Global_IVR_Holiday to the global variable user_Global_IVR_Holiday variable before running the IPIVR script (you can use a PV if desired). The IPIVR script reads in the value of the ECC  (or PV) to read this value and acts accordingly based on whether it's a holiday or not.

I hope this helps.

Bill

[Kevin100]

Dear Bill

Thanks for support.I use contact centre express 10.6