CTI route point and CTI ports not registering - UCCX 10.5 and CUCM 10.5 - PARTIAL SERVICE

[kasper123]

I'm trying to integrate CUCM 10.5 and UCCX 10.5.

For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".

On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the Unified CM Telephony Subsystem shows status "OUT OF SERVICE".

I tried with completely new installation of UCCX twice and got the same result twice.

But when I tried integrating UCCX 10 with the same CUCM 10.5 from above everything works fine and all the ports are registering right away.

In all the cases I have done the same configuration.

The versions of CUCM is 10.5.2.10000-5.

The version of UCCX is 10.5.1.10000-24.

The version of UCCX 10 with which it works fine is 10.0.1.11001-37.

Does anyone have an idea what might be the problem?

[kasper123]

In the MIVR log I found this:

16172: Jan 25 11:31:27.903 CET %MIVR-SS_TEL-3-EXCEPTION:com.cisco.wfapi.subsystem.WFSubsystemException: Unable to register CTI Port: 520; nested exception is: 

16173: Jan 25 11:31:27.903 CET %MIVR-SS_TEL-3-EXCEPTION: com.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability

A google search for Device registration failed because of unsupported device IP Addressing capability returns 0 hits.

[srikrama · Accepted solution]

Hi Kasper,

This seems to be defect.

Kindly check this defect

https://tools.cisco.com/bugsearch/bug/CSCuq26061

Workaround is to create common device configuration with ipv4 only and apply to cti port

Regards

Srikanth

[kasper123]

Hi Srikanth,

I created a new common device configuration in CUCM (please see attached screenshot) and applied it to the CTI Route Point, restarted the CTI Manager service but that didn't help. It doesn't register.

And when I try to apply it to the CTI ports I'm unable to save since there is an error message stating that the name of the port should not contain underscore "_" but the ports are automatically created to contain "_" in the name. 

[Chris Deren]

This needs to be applied to the CTI ports not CTI RP, there should be no underscore unless you defined the device prefix on the integration to use it. Can you post the telephony subsystem screenshot?

[kasper123]

After applying it to the CTI route port, restarting services and syncing, the CTI route port is now registered. The CTI ports are still unregistered as I'm not able to apply the setting there.

Attached is a screenshot of the "Telephony Call Control Group". Device name prefix is IT and the names of the created ports are IT_300,IT_301.

Regards.

[Chris Deren]

Have you tried deleting the group and re-creating or adding another one?

[kasper123]

Yes I tried. The new CTI ports appear as expected but are not registering (probably due to the IPv6 issue).

Regards.

[Chris Deren]

Can you select different Common Device Config with ipv4 only when building the ports?

[kasper123]

Not sure I understand what you mean. I'm not manually creating the ports. They appear automatically in CUCM after creating a Call Control Group on CCX.

[Chris Deren]

I know how the appear, what I am suggesting is delete the CTI group (CTI ports) you've created and re-add them in CCX with the proper "common device configuration", or you can simply add another CTI Group with new ports.

[kasper123]

Sorry but I'm not following. Is there a way to define "common device configuration" in CCX? 

[Chris Deren]

When you build the ports and press show more button is there not an option to select desired one? If  not then try changing it in CUCM.

[kasper123]

These (attached screenshot) are the options that appear when I press show more in the Call Control Group configuration. Nothing about "common device configuration".

[Chris Deren · Accepted solution]

Have you tried running BAT to update the ports directly in CUCM?