CUIC For UCCX 10.5 Trigger Detail Report

[Adan Zuniga]

All,

I am in need for a CUIC report that provides me the details of a trigger for a Telephony application (Calling number, date and time of call, called number, etc). Is there such report? The following report is only a summary and does not provide the necessary info: Under Unified CCX Historical->System->Application Summary Report.

[Deepak Rawat · Accepted solution]

Have you looked at Detailed Call by Call CCDR Report. Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/uccx_b_uccx-historical-reporting-guide-115/uccx_b_uccx-historical-reporting-guide-115_chapter_01.html#UCCX_RF_DDD5C519_00

Regards

Deepak

[Adan Zuniga]

Thank you Deepak,

This is the report that TAC proposed.

[Deepak Rawat]

Glad that I was able to help Adan. Please remember to mark the thread as Answered if there are no further questions on the topic.

Regards

Deepak

[mouadaniel]

I have a similar issue and have looked at the suggested Detailed Call by Call CCDR Report but does not provide me the data I am looking for. 

I need to know what extension transfer originating number to the trigger.  For example, caller A calls to staff B who then transfer caller A to trigger.  In Detailed Call by Call CCDR Report, I can see Caller A and Trigger, and associated CTI Ports, but I do not see Staff A who did the transfer.

UCCX version 11.6.2