Desktop Supervisor Voice CSQ Summary

[Hieronymous Merkin]

After a failover the Supervisor desktop reports all standard information but The Voice CSQ Summary data?  This section of the standard Supervisor does not display any data at all for any Supervisor?  All services are running no trobule.           

[Sunil_Vs1]

Do  you see CSD status as 'In Service' ?   Just in case if you don't know,  It's bottom left in CSD window.

[asiddhu · Accepted solution]

Please restart the Cisco Desktop Enterprise service along with recording and statistics service

these service will not impact anythng , so you can restart them in production

hopefully it will fix your issue , else let me know ,

Best regards

Anurag Siddhu

[tnguyen8@tmhs.org · Accepted solution]

Thanks Anurag! I've restarted the Cisco Desktop Enterprise Service and Cisco Desktop Recording and Statistics Service, which DID NOT impact agents that are logged in, and Team Summary is displaying now.

Tuan Nguyen

[shanwilliams]

where do i stop a restart these services.

[kiranjose]

Restart Your UCCX Box