Does SocialMiner still use IMAP for O365?

[rikardkrvaric]

We recently installed SocialMiner 12.0 for our UCCX 12.0 deployment.

We're about to configure it now, to interconnect it with email.

My question is:

We've enabled Modern Authentication on Office 365, so does SocialMiner still use IMAP for Email Queues in Social Miner?

And would port 993 be opened to UCCX or to SocialMiner?

I don't see port 993 anywhere in the Port Utilization tables.

My email team says IMAP doesn't work anymore with O365, and firewall team doesn't want to open ports they don't need to.

Any documentation I have seen is from 2017, such as:

UCCX Integration with Office 365 for Agent Email

[rikardkrvaric]

I DID find it! Hurray!

So 993 is OUTBOUND only! No need to worry there.

So the question remains on how Social Miner will now handle IMAP for O365.

A little background for posterity's sake.

Microsoft announced an end to basic authentication for POP3 and IMAP. They now use 'Modern Authentication', which is based on OAuth2.0.

[bill.king1]

There are a couple defects like this one that mention SocialMiner and O365, not sure if you'd had to contact TAC to get the additional detail?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo67898

Hope this helps.

[sslominski]

So, did you ever get this running?

UCCX/CCP still do not support OAuth for O365, so we're still stuck with Basic Auth... having troubles with this and hardly any documentation to find on how to deploy O365 Account or where to start troubleshooting

[rikardkrvaric · Accepted solution]

It looks like an upgrade is in your future!
This is from Cisco back on September 30, 2022: 

(UCCX) UCCX 12.5(1) SU02ES03 and CCP 12.5(1) SU02ES03 are now Available !

Published: Thu, 29 Sep 2022 09:08:36 GMT

We are excited to announce the release of Cisco Unified Contact Center Express 12.5 SU02ES03

This release brings the new feature OAuth 2.0 Authentication Support for Microsoft Office 365

To make the necessary configuration, refer the Feature Guide

Also includes the fix for :

• Unable to set the holiday entries for the calendars from the ASC gadget CSCwb96792
• CCX 12.5 Email windows sometimes does not show the body CSCwb72837
• Finesse server at High CPU CSCwc67640
• CUIC scheduled reclaim of dbspace CSCvv62396
• Subscriber Installation fails on UCCX Publisher 12.5 SU2 ES01/ES02 CSCwc58021
• Recorded prompt not working after upgrade from 11.6 to 12.5SU2 CSCwc18623
• Users get logged off spontaneously from CUIC CSCwc07737
• TTS prompt using VB not working after upgrading from 11.6 to 12.5 CSCwb72837 and many more.

Refer the CCX and CCP Readme for the complete list of defects fixed.

For more information about this update, click here