ECE post chat survey outside of the sample webchat

[edwin.ramana]

Hi,
email
Is it possible to implement the ECE post chat survey outside of the sample webchat?
For example on facebook messenger.
Can I use this API(attached)? What is SID?

Best Regards,

Edwin R

[dekwan]

Hi,

Please email your question to ask-ece-dev@external.cisco.com. You will probably get a faster response there.

Thanx,

Denise

[Gerry O'Rourke]

I think you can do this.

Have a look here:

Reference:

https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/downloads/chat-javascript-sdk/guide/ece_12_5_chat_javascript_sdk.pdf

Chat Completion
It is common to transition to a post-chat UI when the chat is completed. To accomplish this, place the page
navigation along with any additional calls inside the OnChatCompletion callback.
/* Example navigation when the chat is completed */
myCallbacks.OnConnectionComplete = function () {
window.location = "http://yourdomain.com/post-chat.html";
};

Regards,

Gerry