06-24-2021 04:05 AM
Hi,
How can we forward the syslogs to any monitoring Tools(SIEM solution-Splunk) of finesse servers ?
Is this can be archived by using SNMP user ?
Environment : UCCE 11.6
Thanks
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06-24-2021 08:50 AM
Best I know is you can do a scheduled collection via RTMT and send the file via FTP/SFTP
See the screen shot
Not sure if this accomplishes you what you are looking for
06-24-2021 08:50 AM
07-07-2021 04:29 AM
Please let me know In which log we get the agent log in and logout status ?
07-07-2021 06:34 AM
That would be best to run a, agent report from CUIC. RTMT Log/Trace files are typically used for troubleshooting. Whereas CUIC will give you historical reporting detail, like agent state detail reporting.
07-07-2021 11:59 PM
Here customer looking for a audit logs that will show the user login information.
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