02-15-2016 11:09 PM - edited 03-14-2019 03:46 PM
HI
I am looking for any information about supervisor broadcast message in finesse to his team. is there any such gadget available.
Navin Saxena
02-16-2016 01:42 AM
No,the only gadgets available at the Finesse Developer Community are below:
https://developer.cisco.com/site/finesse/downloads/sample-gadgets/
You can either create your own gadget from the scratch or contact 2Ring in order to get this. They do have gadget available for this purpose and for various other things as well that you can do with Finesse. Feel free to ask them for a free demo
https://www.2ring.com/GADGETS
Regards
Deepak
03-13-2019 04:26 AM
This is new feature in Finesse 12.0
03-20-2019 11:49 AM
Hey, could you please clarify if the Team Message feature still requires IM&P? Or is that only needed for the desktop chat feature?
03-20-2019 01:45 PM
Hi there
Its a new feature in UCCX 12. Team Message is introduced in Finesse for enabling quick communication within the organization. It enables supervisors to broadcast short messages, which are displayed on agents desktop.
![]() |
Customers who upgrade with existing layouts, need to add this component manually from the Default Desktop Layout. |
Hope this Helps
Cheers
Rath!
***Please rate helpful posts***
05-19-2019 06:54 AM
so is this only available for supervisors and not agents?
Thanks,
Kevin
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide