12-24-2013 01:17 AM
Recently I come across Team - Get team which can prove helpful for me in many of the requirements.
I have following doubt regarding it:
01-02-2014 09:15 AM
One request per agent per minute should not have a performance impact. The only way to know for sure is for you to test your application under load.
Team.getTeam API gives you a list of user on the team. The team notification is only for when an agent on the team’s name or state changes.
An agent can register for team notifications using for example node='/finesse/api/Team/5001/Users'
01-07-2021 03:36 AM
Hi,
I am trying to subscribe to the node '/finesse/api/Team/{id}/Users' using the following code. I am not getting any errors, but I am also not receiving any events.
_handleUserLoad = function (userevent) { //start listening for team updates clientLogs.log("init(): subscribe to gadget hub for team object"); var topic = "finesse.api.Team." + user.getTeamId() + ".Users"; clientLogs.log("init(): subscribing to: " + topic); gadgets.Hub.subscribe(topic, _dataRequestHandler); clientLogs.log("init(): subscribed to: " + topic); }, /** Handle Team State changes */ _dataRequestHandler = function(topic, event) { clientLogs.log("_dataRequestHandler(): " + event); };
01-07-2021 01:24 PM
Hi,
This thread here might help: https://community.cisco.com/t5/contact-center/supervised-teams-getusers-object/m-p/3503923
I have provided some code to get team information and in a subsequent response, I added some code to subscribe to the notifications. The user who originally asked the question confirmed that it had worked for him.
Thanx,
Denise
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