05-23-2013 03:21 AM - edited 03-15-2019 05:52 AM
hello everyone
i lookup some doc. to config the Unified MA
i use IPCC 8.0 (CUCM ICM CVP is 8.0) i config MA but when i call in the ICM return no device targets...but i really config it ....
next is my config:
in CUCM 8.0
i creat a local CTI port :LCP5000F0030 and give it a DN 60030 (my CUCM pim is 5000)
i creat a network CTI port : RCP5000F0030 and give ti a dn 913311173269 (9 is the number for target the number is goto PSTN... and 13311173269 is a mobile phone number)
in ICM
i open the MA in agent desk setting and CTI OS
i creat a device target
name:60030
global address:60030
configuration parameters:/devtype ciscophone /dn 60300
and i creat a lable : 60030.CM_pg (CM_pg is my CUCM routing client)
now i login the agent use agent ID 50000
agent ID :50000
instrument:60030
phone number 913311173269
if i use call by call login ,when i ready and call in the CC the ICM return no device target
if i use nailed connection the agent desktop return possible causes are invalid instrument;media termination problem or other CM issue
Solved! Go to Solution.
05-31-2013 06:48 AM
HI,
Please use the below configuration for adding device target and remove the label..
/devtype CiscoPhone /dn 60030
/devtype CiscoPhone /dn 60031
Regards,
Srinivasan
05-23-2013 03:24 AM
i use CVP SIP call flow wiht CVP comprehensive model ,so the call come fome the CVP PG.....
please.....help me .......
05-23-2013 09:27 AM
1
05-25-2013 09:06 AM
1
05-25-2013 09:59 AM
Just had a look, Is this correct ? Is the DN on LCP is 60030 or 60300
configuration parameters:/devtype ciscophone /dn 60300
Regards,
Senthil
05-25-2013 10:39 PM
60030....
05-26-2013 02:52 AM
Your configuratrion parameter is incorrect. Please check
05-26-2013 04:18 AM
i change the lable to 60030.CVPpg also not work...
05-26-2013 11:28 PM
Hi,
It seems the configuration is incorrect, please use the below configuration
LCP5000F0030 DN 60030
RCP5000F0030 DN 60031
agent ID :50000
instrument(LCP Port DN):60030
phone number 913311173269
Regards,
Srinivasan
Please rate if this help
05-27-2013 04:12 AM
hi srinvasan
i change my config ,now my config is same as yours.
but also give me no device target.......
05-27-2013 04:54 AM
LCP5000F0030 DN 60030
RCP5000F0030 DN 60031
the TEST.nic is a routing client connect to another instance ,and use that instance goto CVP ,so this device target i also creat to that instance
agent ID :50000
instrument(LCP Port DN):60030
phone number 913311173269
nailed connection
when i login the error
if i use call by call when the call goto agent , the router log viewer show no device target
and i find another problem the RCP ip address is wrong the 10.10.10.33 is right and 10.10.10.37 is another instance icm...i dont know how the CTI port regester to CUCM...
05-27-2013 05:49 PM
1
05-31-2013 06:48 AM
HI,
Please use the below configuration for adding device target and remove the label..
/devtype CiscoPhone /dn 60030
/devtype CiscoPhone /dn 60031
Regards,
Srinivasan
06-02-2013 08:07 AM
thanks for you replay
/devtype CiscoPhone /dn 60030 is right ,and i'm not remove the lable now the MA is work!
then i have another question .
how to record the mobile agent 's call ?
how to config the mobile agent auto ready after disconnect the call ?
06-02-2013 05:30 PM
i find how to auto ready
onlly one question how to sound recording the MA call
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