Contact Center

Adding Cisco Unity User - CM 5.1.2

I'm trying to "Create Cisoc Unity User" within the CM administration. I select the Application Server and the Subscriber Template, both which appear to be correct. Then I get "Unmapped Exception (401)Unauthorized". This is the first time I've atte...

UCCX 8.5 and auto call recordings

Hello friends,Based on the document, https://supportforums.cisco.com/docs/DOC-12335 I have enabled the auto recording in our small contact center express environment. It works pretty great, however sometime I am observing that, two of the agents are...

Login failed on Ip Phone

Hi ,When I tried to log in the Agent service on the IP phone, I got an error "selected service IP Phone Agent isn't active. Select another service IP Phone Agent". It had been working well untill they were restarted because of adjusting time zone.Age...

PRI Utilization in SIP Dialer

Hi All - Is there any way to achieve Utilization of Multiple PRI in Single Gateway with CUSP Deployment.Let's say i have 5 PRI'S in same VG, Suppose if one of the PRI goes down is there any option to utilize remaining 4 PRI'S in the same VG.I checked...

Resolved! CVP SIP STATIC ROUTE

Hi All, We have following static Route in CVP 8.5, but CVP is taken last route and routed the call to CUCM instead of VXML G/W. I know its configuration issue not supposed to have same route to CUCM and VXML, But as i know CVP static route will...

IPCC Scripting - Calls in Queue

Does anyone know if it's possible to light the MWI light on the IPCC Agents' phones or ring an extension if there is a call in queue? I have a script that displays the number of calls in queue on the phone but would like some kind of notification. Th...

Resolved! How should I determine which server to run a real time report query from? UCCX 9 in HA.

UCCX 9 in HA. Currently I have two DSNs pointed to two different servers and I can statically query one server just fine; what method should I use for determining the active server? The method isn't in the database schema documentation.

outbound campain using CAD agent desktop

Hi ,We are running CAD agent desktop , and looking for the method to use this for outbound campian ..can anyone please advice on how to use the CAD agent desktop to use that for outbound campain ?thanksPurna

Resolved! Cisco Supervisor Desktop dont show queue

i add new configuration to ccx script every thing is ok but nothing appearsin queue

Resolved! Invoke Web services from UCCX 8.5

Hi,I want to invoke Restful Webservice from my script, also i want to play the output of that webservice to customer as prompt, can any body send me a sample scipt or guide me here about the process. Thanks

Resolved! Using CUIC to Show Calls Waiting on UCCX 9.0.2

Hi,I am about to deploy UCCX 9 for a customer, and they want to use CUIC to replace their existing wallboard. This appears to be fine with the exception that none of the existing or available report definitions show calls waiting (as they are based ...

CAD or CAD-BE with MAC OS / Apple

I was wondering if the CAD or CAD-BE 9.x is compatible with MAC ?I know the url where to find the compatibility matrixhttp://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdfBut I was wo...

Resolved! Checking variables value during reactive debugging

Hi,How can i check value of some variable during reactive debugging of UCCX script, i have called web service in my script and now i want to check the result.can i add some command that will display value of variable in some console. Thanks

Generic, NoScript Contact Center

Any interest out there for an example of a set of contact centers that don't require changing scripts every time the contact center managers ask for menu changes?I've coded up one for my shop and have a writeup about it if there is interest.Bill Welc...

Queued call goes to two 7965 phones simultaneously

Hi,First time submitting a question to this forum, and new user to the Contact Center.Problem:Twice this week we have had a call in queue ring two phones simultaneously. Has anyone else experienced this issue?Thanks,Dan

Contact Center

Forum Posts

Adding Cisco Unity User - CM 5.1.2

UCCX 8.5 and auto call recordings

Login failed on Ip Phone

PRI Utilization in SIP Dialer

Resolved! CVP SIP STATIC ROUTE

IPCC Scripting - Calls in Queue

Resolved! How should I determine which server to run a real time report query from? UCCX 9 in HA.

outbound campain using CAD agent desktop

Resolved! Cisco Supervisor Desktop dont show queue

Resolved! Invoke Web services from UCCX 8.5

Resolved! Using CUIC to Show Calls Waiting on UCCX 9.0.2

CAD or CAD-BE with MAC OS / Apple

Resolved! Checking variables value during reactive debugging

Generic, NoScript Contact Center

Queued call goes to two 7965 phones simultaneously

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UCCX 12.5 - trying to check Previous Day on a script XML Document Data

Can't use attributes from Tasks API in Flow Designer

UCCX 12.5 Unexpected Shutdown

Set Wrap up Time for Warm Transfers in UCCX

Cisco Enterprise Chat and Email - Upgrade from Non-HA to HA

Is Script editor able to include transfer numbers within a label node?

UCCX SSO 12.5

Webex contact center analyser report to find calls hitting options

Print a list of users in ECE 12.6.1.3