Contact Center

Resolved! UCCX 8 where to download/edit sample scripts

I think I'm missing something obvious, but where (via the script editor) can I find/open the sample scripts (icd.aef voicebrowser.aef etc)? They show up in UCCX AppAdmin when I create an application, but I can't find them in Script Management or the...

UCCX 9.0 - Web chat

Is it possible to save/store all chat conversations with UCCX 9.0 web chat application?

Resolved! Need to count the time in the queue and then to inform the caller

Hi GuysNeed to count the time in the queue and then to inform the caller.Can you help with that?simple example script that doing this job will be appreciated Regards Chrysostomos ""Thinking is the hardest work there is , which is probably the reason...

Resolved! Simple play prompt question

Hello all,New to scripting. Trying to write/modify some sample scripts. I had a question about the play prompt step.Sometimes the value of a prompt variable is something like SP[gen\hour.wav] while other times it might be promptDir + "hour.wav"What...

Resolved! Looking for ASA formula for agent

Hi Team,I am looking for the exact SQL formula to calculate the Average Speed of Answer (ASA) for an agent.The "Reporting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 8.5(3) - March 2012" mention the following on page 87The ASA is c...

Resolved! language support version 7

In ver 8!Usually in the prompt directory I would see en_us and maybe es_us for Spanish. In this system I only see default, en and en_us. What are these and how best to create Spanish folder?I can see in windows explorer under wfavvid\prompts the lang...

Update skills (competence level) UCCX 8.5 via bulk / SQL?

Hi,we want to update the skills (competence level) of almost all users at UCCX 8.5 and we have the new skill level in excel table.Is there any why to update these skill at UCCX 8.5 via bulk or SQL command instead of manuel updating every user?BRMicha...

Resolved! Behaviour of LAA node in ICM scripting

Hi All,Could anyone please help me with the behaviour of LAA node in ICM scripting. My basic need is to know when the call will come out of the failed node of the LAA node.What basically i am doing is:- first i am checking if any agent is available ...

UCCX 9.0 - Issue File Reading and Writing under default folder

Hi Experts,In UCCX 9.0, I am trying to read and write from a text file i have uploaded under default folder. From the script I am able to update the information in the file and on the next call script is able to get the updated information. but physi...

UCCX 9.0 - Issue Retrieving Dialer fields in script editor

Hi Experts,In IVR campaign I am trying to retrieve BAAccount number field in the script editor but no success. I tried the below options in the UCCX script editor but it didn't work. Once contact is uploaded, dialer fields are sent to IVR application...

enterprise call info/CSQ Name appear as clid on Cti port number

Hi I was wondering if anybody knew how to make custom text appear on the agents phone when it is ringing rather than just the Cti port number. I have the enterprise call info working and have it showing on the cad software but would like it to appear...

CVP integration with Nuance ASR/TTS server

Hi All,need help here.i am trying to integrate CVP 8.5 with Nuance ASR/TTS server (realspeak 4.5,NSS,rec 9.x). attached are the logs and script for a test call.please help.regardsMunish

CVP 8.5 error.com.cisco.media.resource.unavailable.tts

Hi All,still troubleshooting and tried almost all docs. i am using nuance recognizer 9.0, realspeak 4.0 and speechserver 5.0.CVP version 8.5.1 and cisco 3945 router as ingress/VXML GW with ios c3900-universalk9-mz.SPA.151-3.T4.bin. i am getting the ...

UCCX 9 DB Get Field Selection

Hello Everyone. I'm trying to add field from DB Get. It seems to picking up Variable for "java.lang.String". However, when I tried to add "java.math.BigDecimal", it does not show any selection for the variable Name to store... This is for a cu...

Round Trip Time for PG ACD communication

Hello FolksI have 2 Avaya ACDs , one located in Phoenix other in FTL.However I want to keep a single ACD PG having 2 PIM instances , one each for Phoenix and other for FTL; one connected over LAN and other over WAN.So wanted to check if anyone has a ...

Contact Center

Forum Posts

Resolved! UCCX 8 where to download/edit sample scripts

UCCX 9.0 - Web chat

Resolved! Need to count the time in the queue and then to inform the caller

Resolved! Simple play prompt question

Resolved! Looking for ASA formula for agent

Resolved! language support version 7

Update skills (competence level) UCCX 8.5 via bulk / SQL?

Resolved! Behaviour of LAA node in ICM scripting

UCCX 9.0 - Issue File Reading and Writing under default folder

UCCX 9.0 - Issue Retrieving Dialer fields in script editor

enterprise call info/CSQ Name appear as clid on Cti port number

CVP integration with Nuance ASR/TTS server

CVP 8.5 error.com.cisco.media.resource.unavailable.tts

UCCX 9 DB Get Field Selection

Round Trip Time for PG ACD communication

Congratulations to the Event Top Contributors Class of 2024!

Cisco + Splunk: It's a new day for your data.

A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

Agent cannot change the status of working with chats

Licenses - CUCM (enterprise mode) with HCS Contect Center Enterprise

Webex Contact Center: Digital Channel Chat: Interactive chat.

UCCX agent preview campaign detailed report?

How to get NodeId-SessionId-SequenceId in UCCX scripts (v12.5)

UCCX Call redirect to voicemail issue

modification of Unified CM Telephony Provider in uccx,greyed out

Cisco Contact Center Roadmap 2024 - (Year by Year)

Increase PQs agent ring time PCCE 12.6

HDS and Logger database Max date time showing previous day date