Right now I can see variables like: Logged In Agents, Available Agents, Talking Agents, etc. but I also need to be able to see how many Not-Ready Agents and Working Agents are within a specific CSQ, and I have not been able to get the variables to achieve this.
I am attaching my "parameters.cfg" in TXT format.
Does anyone know which variables should I place in order to obtain information on how many Not-Ready Agents and Working Agents are within a specific CSQ?
Thanks in advance.
ErnestoG!
