09-14-2015 12:25 PM
Hi there,
Is there any way Social Miner be able to send an automatic response to a facebook and twitter campaign? Our client is requesting us to configure in Social Miner application and facebook and twitter campaigns an automated message when a message is detected, that is without the need of any agent to send the message.
Thanks in advance,
Kind Regards
Solved! Go to Solution.
09-18-2015 02:19 AM
Hi,
This facility is not available in SocialMiner since such automated responses can lead to complaints and the social media platform can shut down access by SocialMiner.
Looking at a customer care perspective, such automated messages can be perceived as uncaring and be detrimental to the business if they go viral.
Regards
09-18-2015 02:19 AM
Hi,
This facility is not available in SocialMiner since such automated responses can lead to complaints and the social media platform can shut down access by SocialMiner.
Looking at a customer care perspective, such automated messages can be perceived as uncaring and be detrimental to the business if they go viral.
Regards
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