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Beginner

IVR based outbound campaign

Hi everyone,

I have to create campaign to IVR purpose.

Scenario:

  1. Dialer call the customer
  2. Customer may have hear the announcement
  3. Then customer must be connected directly to agent form skill group

I made a script but it not works properly (attachment)

 

Symptoms :

dialer call the customer, the announcement wasn`t played and the call is going to be terminated.

Any ideas, tips ?

 

Thanks,

Pawel

 

 

6 REPLIES 6
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Beginner

Are you getting any error like "I am sorry we are getting some technical difficulty?  "

 

Also, check your prompt in the browser,  Is this accessible and check the prompt format as well, its your be ulaw,8 bit. 

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Enthusiast

What version are you on? UCCE?

Is there a CallStudio portion for the IVR configured?

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No, because i used the bultiin PM script.

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Cisco Employee

have you put your script in monitor mode to watch what path is being taken for calls? Where is it failing out?
It could be that the transfer to IVR from dialer is failing because of incomplete or incorrect configuration in ICM or the voice network.
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I have to do it -just  after tomorrow .

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Did your campaign work?If you still need help please attach scripts so that i can take a look.