JSON in UCCX Script

[jijesh.kt@brambles.com]

Hi Team,

Can you guide me how to create a JSON in UCCX script.

Regards,

Jijesh

[Roger Kallberg]

Can you please be a little more specific about what you'd want to accomplish?

[jijesh.kt@brambles.com]

We need to build a call flow.

Step1. user will enter the employee ID then we need to validate the Employee ID , Incident number and Task  . So we received the service now Api for Employee ID validation and tickets. validation.

I created the MAKE REST CALL and tested the employee ID's are fectching . It is working fine.

Next I need to create JSON  so need a advice or help .

Regards,

Jijesh

[Roger Kallberg]

You’re still not very specific. Create JSON from what or with what?

[Jijesh]

I will explain the call flow.

When customer calling the queue number  first it will ask the employee ID to enter once they enter the number,  need to validate employee number, then it will go another prompt press 1 for incident 2 task. Once the ticket number validation completed. - Call should sent to Agents directly with service now ticket page popup.

We have a received the api details to validate the employee number 

Attaching the Script screen shot which I created  for your reference.

[Thomas G. Johannesen]

What should you send to ServiceNow  (Values and syntax))

What is your expected response?

Have you tested it in Postman?

[Jijesh]

Expected Behaviour is once user enter the employee ID it needs to be validated once it verified we should ask to enter the incident number or task again we need to validate the number though service now via api.

[Roger Kallberg]

This is what we did for ServiceNow when we used CCX.

It's slightly different then you're requirement, but it should give you an idea on how it could be done.

[Jijesh]

@Roger Kallberg 

I am attaching the REST Call properties as well as successful calls once I entered the digit.

What is the variable need to be create for JSON document.

[Roger Kallberg]

Some additional details

[Jijesh]

@Roger Kallberg 

Thanks for sharing the information. 

I have created the JSON document and tested the script and getting the status code "200". I am attaching the screen shot can you confirm whether it is a expected behavior.

Jijesh

[Roger Kallberg]

Status code in the 2xx range means successful. Are you getting the JSON document populated with data?

[Jijesh]

@Roger Kallberg 

I am getting the  JSON document populated and but there is no data. I attached the screen shot already with 200 message.

[Roger Kallberg]

You should not have the TEXT[variable] in the document variable as you have it in this screenshot.

That should be used in the Create JSON document step to populate it with the response value you get from the REST call.

[Jijesh]

@Roger Kallberg  

I have created the response string . Screen shot below. 

Getting the Response  is  U "{\"result\"[]}". Screen Shot below

Below variable created for JSON.

JSON properties screen shot below Do we need to create separate string for Source document. Which one I need to use it