Live Data Gadget not picking up Filters in report

[lleweyiss]

Finesse 10.6.1  - Live Data Gadget for Voice CSQ Agent Detail - Did a File Save As and created another version of this report.

Got the Link number and put it in Live Data Gadget.

New report - Edited Default  filter - Basic - chose the Team ; Edited filter - Advanced - chose to edit the CSQ  and chose a couple of particular CSQs for that Team.  Checked the box "Bypass Filter Dialog".

When I run the report in CUIC (co-Res with UCCX) - it works like I want, I see only the team I want and only the CSQs for that Team that I want.  (Several CSQs, but some Supervisors only need to watch certain CSQs)

That same report in Finesse gadget does not give the same results as when I run it in CUIC.

In the gadget in the Finesse layout I have tried the following,

1) I did not have the Team name or Vocie CSQ name specified in gadget - produced all the CSQs in the report no matter the team

2) Entered the Team name (%20XYZ)  in the gadget in this spot --> &filterId=VoiceCSQDetailsStats. agentId=CL   - Produces the right Team but not the correct CSQ (the one specified in Advanced filter in report)

3) Entered the Team name (%20XYZ) in the gadget in this spot --> &filterId=VoiceCSQDetailsStats. agentId=CL  AND in this spot -->agentVoiceCSQName=CL</gadget>

<gadget>https://localhost:8444/cuic /gadget/LiveData/LiveDataGadget.jsp? gadgetHeight=310&viewId =9A7A14CE10000140000000ED0A4E5E6B &filterId=VoiceCSQDetailsStats. agentId=CL&compositeFilterId =VoiceCSQDetailsStats.AgentVoiceCSQNames. agentVoiceCSQName=CL</gadget>

The Supervisor running hte Finesees desktop has the skill for the CSQ ;  the Supervisor is listed as a Secondary Supervisor for this Team ; the Team has the CSQ needed.

Any ideas ?

[dekwan]

Hi,

Based off of your description, it seems like you have already followed these steps, but here is the link to the documentation for others: Cisco Finesse Administration Guide Release 11.0(1) - Manage Desktop Layout [Cisco Finesse] - Cisco

When you say "Link number", I assume you mean the ViewId? I'm not an expert in modifying the filter for the Live Data gadget. I will try to get someone with this knowledge to answer this.

Thanx,

Denise

[lleweyiss]

Hi Denise,

Yes , I meant "ViewId" .  Thanks for seeing if someone else may know about why the modified filter in report does not show in gadget

That same report runs fine in CUIC, but in the Finesse gadget it does not pay attention to the Advanced filter in the report.

[vigurura]

Can you please raise a TAC case for this.

Thanks,

Vikram G

[lleweyiss]

Thanks for taking a look, I have opened a TAC case today.

[lleweyiss · Accepted solution]

TAC did not find a way to correct that issue in version 10.6.  I have since upgraded to 11.6  and no longer find this to be an issue