My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX scripting. They need to break the script off into 2 branches, the existing one for English and a copy of the menu for a Spanish version. We were trying to include an option 2 for Spanish. We did not want to make the user press 1 for English but can if required. English is supposed to drop through to the next/existing menu. The 2 for Spanish is just doing nothing. It is acting as if we pressed nothing even though we have a Input identified as Language_Choice and a Filter of 2 for the key press caller input.
We are running out of time and could use some direction. Thanks for any help, Jackie
