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Resolved! UCCX SQL database

I need to remove a specific email in the UCCX database and for this I'd like to use the command "utils uccx eemtables cleanup uid" but I don't know how to get the email uid.Can someone explain me how to get the uid from the UCCX database ? The UCCX v...

Is there a way to find out how many agents are logged in at a given time throughout the day? The real time reporting tell us hwo many agents are logged in at the momment but Im looking for a history report. UCCX 7.0(1) SR05 Build504

65 service center world wideAgents in Corp officeI would like for the ageent to get screen pop or somthing to come up on the workstation with a list of svc_center names with click to call.is that possible or do you know a better way.thanks

dshumake by Level 4
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Does anyone know if there is a group reset option available in CSD of this version of CCX ? Group reset means when supervisor move the agent around according to the needs. Then hit the reset button it would move them back into there default configura...

I have SIP based CVP comprehensive call flow with 3 sig digits. Calls from PSTN comes with 10 digit DNIS and adding 3 sig digit before sending the call to CVP. CVP VRU label is 10 digit long and CVP ICM DNIS length is set to 13. This works fine for a...