Contact Center

I have the attached script and when I have all users logged off or if I press 1 for voicemail the call just restarts the hold message. If possible could someone look at the script and let me know where I went wrong? Any help would be much appreciated...

CVP 4.0.1 Sr1All my media files are in C:\Inetpub\wwwroot\en-us\app location.On Studio - Project Properties - Audio Settings - Def Audio PAth URI - I specify the path as:http://10.1.17.18/en-us/app/My question is there a way to provide two locations ...

I have a marketing sound byte that is 120 seconds long and 1.15 mb in size.  I am not able to get it to lay using a ply prompt.  I chopped it in half and it plays fine.Is there a size limit to sound files? What happens instead of the file playing is ...

         Hi any body can help me intergartion between Cisco ICM 8.0 and NICE IEX  WFM to get RTA reports. Historical reports are working fine on NICE WFM.        

I searched lots of docs but got nothing.thx

Is it ok to install SQL Server Management Studio on the same server that runs UCCX 7.0(2)?  Aside from a mandatory reboot, it seems like a low-impact install - just can't find anything about it in the documentation.Thanks,Marino

Is WIM supporting IE10 & IE9.  I have seen cases where IE10 works, however not sure if this is officially supported.

Hi, I am customizing aa.aef script for dial by name option in uccx 9.0. When we select dial by name option in aa.aef script and enter the wrong name to dial, script prompt that “ the name you have entered we can not find please press * for operator a...

Hello,Just wondering if anyone has ever encountered this issue.                     Issue described by user,9:45 am, I answered a call but then heard another agent answer. The man could hear both of us. I put it on mute cause i didnt know if i hung u...

UCCE 8.0.1.0 and Cti OS 8.0(1) Supervisor.  When Supervisor initially logs in they can see all skillgroups assigned to them.  After time, approximately two hours, skillgroups dissappear from the screen.  Supervisor then has to logout and back in to s...

Can someone help me out?I'm working on a script that calls out for caller to enter a customer number.  If this customer number falls between a certain range, caller is transferred to a particular CSQ.How do I create an IF statement to contain a numbe...

In my environment we are having 2 different instances of ICM.With separate Central Controllers , ACD/VR PGs and other Servers.As we are opening a center at a new site for both instances , we are considering to have One ACD PG with 2 instances running...

i have a question that how to backup config , awdb or logger?i backup awdb in AW,and i restore it to the awdb but the logger not sync it..... and i Initialize Local Database in AW the config restore is remove.... whether i should buckup logger???