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Does anyone know how to get support this animal or there is separate forum for this ? Or I can ask a question here ?

Is there a way to find out how many agents are logged in at a given time throughout the day? The real time reporting tell us hwo many agents are logged in at the momment but Im looking for a history report. UCCX 7.0(1) SR05 Build504

Can I restart the Cisco Desktop License and Resource Manager Service in UCCX without affecting agents?

Hi,When i try to add application on my primary CRS node i am getting below errorAn error has occured while trying to save the application. Please try again. This also happens if i edited another existing scriptsCCX version is 8.0thanks

i am upgrading UCCX 8.5 to SU4. how much time it will take to install Service Update 4. also whether the Service Update installing will affect the current working of UCCX version.

I'm using RTMT to graph CCX Engine JVM Heap: percentagememoryusedaftergcIs this same counter available via SNMP?  If so, do you know the OID?  I'd like to monitor it via our SNMP graphing software rather than RTMT.Thanks                  

I plan to execute an upgrade of CUCM and CUCX from version 7.0 to a version 9.1(CUCM) and 9.0 (CUCX) respectively on a VMware ESXI 5.0 . I will be grateful if someone---Posted by WebUser AkHi LeSh from Cisco Support Community App

65 service center world wideAgents in Corp officeI would like for the ageent to get screen pop or somthing to come up on the workstation with a list of svc_center names with click to call.is that possible or do you know a better way.thanks

Does anyone know if there is a group reset option available in CSD of this version of CCX ? Group reset means when supervisor move the agent around according to the needs. Then hit the reset button it would move them back into there default configura...

Is there a way to auto-logoff agents from CAD after a certain time period in Not Ready state?UCCX 7.0(1)SR05_Build504.  CAD version 7.01

Hi, the service RmCm Subsystem stay initializing state. I attach the log. Thank's

I have a requirement to report on our service desk's incoming calls during half hour intervals between the hours of 8am - 6pm Monday - Friday between the dates of 22/5/13 - 22/10/13.Unfortunately when I run this report at the moment, it includes half...