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Upgraded system from 7.5.8 to 7.5.10. Webview report AgtSkg30 appears to no longer be correct. Now rather than showing the Agent names under each skill it is showing Cisco Voice. Also, the Queued Now field is no longer showing total calls queued for ...

Hi,We have 9.0 ucce and Cim 9.0 sytem in an integrated scenario.We have a  query where a EIM system will get the agent id from a external/ third party (like a rest api or a html page) .Based on the agent id the mail should route to the prefered agen...

Hi All,In Outbound Dailer how many cisco business parameter [ In IMPORT RULE ->Definition Tab how many column type we can include like firstname,phone01,account number ] it will support.Pls provide cisco document for this.Thanks in advance.Please Hel...

Hi all,In the following scenario, how does the UCCE / CVP reporting server tracks the call?a) customer being offered CCB - CVP makes the callback - customer answers (UCCE abandon, CCB success?)a) customer being offered CCB - CVP makes the callback - ...

I have a set step that returns and agent's extension. (This app is for playing back the agent's custom greeting to the caller).Once a day or so (this app runs about 900 times per day) the arrayIndexOutOfBoundsException gets thrown. I've marked the li...

i have layer 2 cisco switches with multiple vlans running on the enterprise network. how do i get a dedicated windows 2008 Dhcp server address these vlans---Posted by WebUser Ifeanyi Eze from Cisco Support Community App

Hi all,We have UCCX 8.5 and CUCM 8.6Maybe somebody knows.Can we make next: Incomnig call to UCCX ---> UCCX Script--->CAD and Agent IP PhoneBut we woud like configure Unified Mobility feature and use this feature with UCCX agents phone.There is moment...

hi today all our attendant consoles of switch board were out of service, later i found the error from the server log file and event viewer:SQL.Exception(p, or setting autogrowth on for existing files in the filegroup.Could not allocate space for obje...

RoutercallsQnow not displaying in Skill group statics in ctios client  Desktop.I reviewed this bug CSCma08461 but was repaired in version 5.0 and the problem as I have in version 9.0any recommendations?ThanksIvan

I am trying to read an XML file for the holiday date function. I keep getting an error that docdatelist has no value. Prior to stating the debug I set the docdatelist variable (the type is document) to DOC[holidaydates.xml] . After i start debugging ...

If I give a user in UCCX reporting capability will they only have access to view agent statistics for their corresponding team that they supervise? I tested with my account but since I am administrator I was able to view all my organization agents st...