Contact Center

We are attempting to connect Jaspersoft reporting to UCCX (vers. 8.5.1) informix database for read all access. We have set the uccxhruser password, installed the informix JDBC drivers into jaspersoft application and are using the following connection...

Does anyone know where to download mobile skill manager for android?  It's referenced in documentation but no link

Hi Everyone,I am looking to build a report that will show abandoned calls by call type and the number that the caller displayed (if available) and wondered if anyone has anything like this already or could provide assistance.I have tried a query usin...

Hello Experts,I have a need , where agents after getting the call delivered to them need to send the caller to IVR for verification. Once authenticated/verified ( either fail or pass) the call should be routed to same agent. Any Idea how this will be...

Agent can log onto CAD but cannot go ready. Getting error message "Resources device is off" "The agents extension is out of service. Ready state change and call control operations cannot be performed"

Hi,I have read a cisco documents about  "create TTS prompt" step but is not clear for me if it is mandatory that in network infraestructure exists a external TTS server, can you help me to clarify this doubt?  Does CCX premium provide this feature?Th...

Current setup today is with an Avaya ACD, Convergys IVR and Verint Call Recording/QM and WFM The team is considering the idea of replacing the AVAYA ACD with a Cisco UCCX system – but retain the Convergys IVR and Verint CR/QM/WFM solution. Today th...

Hello Everyone,We have the following requirement from the client:When somebody dials into a contact centre Queue buster gives them the  option of leaving a "marker" in the queue and drop the call.  When the  marker gets to the top of the queue (i.e. ...

When we upgraded our CUCCX server the person upgraded to an old backup and now we are missing about a month of data from historical reports. We are looking to get that data now.I powered up the old cuccx server and unplugged it from the network so it...

Hello,I am new to Cisco contact center environment and was curious about how could i find that which side of central controller is active? I am under the impression that the ccagent on the PGs just mentions that which PG(A or B) is active and not the...