Not able to open websetup page after UCCE 10.5 installation

[uday kiran]

I am new to UCCE installations. I did install a server for DC and two servers for UCCE.10.5 After the UCCE installation, I am not able to open websetup page on both the servers.

Not sure where to dig into for this issue. Any help is much appreciated.

Thanks in advance

[Deepak Kumar]

EDITED

Sorry Was read it "Whatsapp" page... I was in dream ...

Regards,

Deepak Kumar

[Ramamoorthy Shanmugam]

Hi ,

Open Domain manager and add – Select the domain user you want to add as a member to the Security Group.

More details follow the below link.

You should login as Domain user.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/Installation/Guide/UCCE_BK_S35E0221_00_staging-guide-unified-icm-cce/UCCE_BK_S35E0221_00_staging-guide-unified-icm-cce_chapter_011.pd...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/Installation/Guide/UCCE_BK_S35E0221_00_staging-guide-unified-icm-cce/UCCE_BK_S35E0221_00_staging-guide-unified-icm-cce_chapter_0111.p...

[balaji.bandi]

Are you able to ping the IP ?  and tried https://<ip address>/setup or https://<hostname>/setup

if you have still issue look at below checklist.

http://docwiki.cisco.com/wiki/Web-Setup_Checklist

it would be nice if you can attach the screen shot or error.

[uday kiran · Accepted solution]

Thanks for all your help.. I was able to fix the issue by creating self signed certificates.

Here are the steps

Installing Valid SSL Certificate for Agent Reskilling Tool

 

Hi David, I recently tried to do this and I think I figured out a solution. This is on ICM 8.5(4). Let me know if this works for you.

Open SSL Encryption Utility. Select All Instances. Click Certificate Administration tab. Click Uninstall. Close SSL Encryption Utility.

Create Certificate request in IIS Manager.

Complete Certificate request in IIS Manager.

Export Certificate in IIS to c:\icm\ssl\[yourfile.pfx]. Remember password you use.

Open command prompt

Cd c:\icm\ssl\bin

Openssl.exe

pkcs12 -in c:\icm\ssl\[yourfile.pfx] -nocerts -out keyfile-encrypted.key

pkcs12 -in c:\icm\ssl\[yourfile.pfx] -clcerts -nokeys -out [host.crt]

Exit

Copy c:\icm\ssl\bin\host.crt   to   c:\icm\ssl (overwrite if necessary)

Copy c:\icm\ssl\bin\keyfile-encrypted.key   to   c:\icm\ssl (overwrite if necessary)

Open SSL Encryption Utility. Select All Instances. Click Certificate Administration tab. Click Install. Click no when it asks to create a new certificate. Close SSL Encryption Utility. I got one error but certificate imported successfully.

Verify by going to https:///reskill

[uday kiran · Accepted solution]

Hi David, I recently tried to do this and I think I figured out a solution. This is on ICM 8.5(4). Let me know if this works for you.

Open SSL Encryption Utility. Select All Instances. Click Certificate Administration tab. Click Uninstall. Close SSL Encryption Utility.

Create Certificate request in IIS Manager.

Complete Certificate request in IIS Manager.

Export Certificate in IIS to c:\icm\ssl\[yourfile.pfx]. Remember password you use.

Open command prompt

Cd c:\icm\ssl\bin

Openssl.exe

pkcs12 -in c:\icm\ssl\[yourfile.pfx] -nocerts -out keyfile-encrypted.key

pkcs12 -in c:\icm\ssl\[yourfile.pfx] -clcerts -nokeys -out [host.crt]

Exit

Copy c:\icm\ssl\bin\host.crt   to   c:\icm\ssl (overwrite if necessary)

Copy c:\icm\ssl\bin\keyfile-encrypted.key   to   c:\icm\ssl (overwrite if necessary)

Open SSL Encryption Utility. Select All Instances. Click Certificate Administration tab. Click Install. Click no when it asks to create a new certificate. Close SSL Encryption Utility. I got one error but certificate imported successfully.

Verify by going to https:///reskill

[Somesh Maled]

Thanks a Ton!! Uday Kiran. I was facing the same issue, this really helped