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Nuance for UCCX - Version Advice

Steven Griffin
Enthusiast
Enthusiast

Hello everyone,

The UCCX compatability guide for UCCX 8.5(1)SU2 lists the following three Nuance 9 combinations as supported.  Does anyone have an informed opinion as to which of these three combinations work best?

Nuance 9.0:

  • Nuance Speech Server 5.0.2
  • Nuance Recognizer 9.0.3
  • RealSpeak 4.5.023

Nuance 9.0:

  • Nuance Speech Server 5.1.5
  • Nuance Recognizer 9.0.16
  • Vocalizer 5.0.4

Nuance 9.0:

  • Nuance Speech Server 5.0.10
  • Nuance Recognizer 9.0.16
  • RealSpeak 4.5.0

Thanks in advance,

Steven    

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1 Accepted Solution

Accepted Solutions

Gajanan Pande
Cisco Employee
Cisco Employee

Steven,

I've worked with following versions & it worked really smooth. No issues at all.

Nuance 9.0:

  • Nuance Speech Server 5.1.5
  • Nuance Recognizer 9.0.16
  • Vocalizer 5.0.4

Pls remember to rate post if it helps.

GP.

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8 Replies 8

Gajanan Pande
Cisco Employee
Cisco Employee

Steven,

I've worked with following versions & it worked really smooth. No issues at all.

Nuance 9.0:

  • Nuance Speech Server 5.1.5
  • Nuance Recognizer 9.0.16
  • Vocalizer 5.0.4

Pls remember to rate post if it helps.

GP.

GP,

Thanks for the quick response.

Please help us make the communities better. Rate helpful posts!

NP Steven, glad I could assist.


GP.

cjgambill
Beginner
Beginner

Hello Everyone,

I am trying to get Nuance Recognizer v9.0 and Vocalizer v5.0 running on a server and believe that it is setup correctly via the Nuance documentation guide however when I attempt to point our Cisco Contact Center Express v8.5(1)SU2 at this server it is showing as unreachable under both ASR and TTS using Nuance as the provider and 554 as the port.  Any help would be appreciated.  I am not having any luck with our Nuance support. 

Thanks again! 

Sincerely,

Curt