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Number Play

Akib Dargawale
Beginner
Beginner

Hello,

I want to play records fetched from the SQL server In the VXML server.
'You have a recharge of 449' this is the value fetched.
Please help me if anyone knows.
Thanks.

3 Accepted Solutions

Accepted Solutions

Your error.log file will also be helpful to troubleshoot the problem.

 

Try splitting the items that you want to play into different Studio Audio elements for now - this might help you determine what's wrong.

 

Audio01:  if you hear this URI: RechargeOf.wav   but then get an error, it's most likely either a Say it Smart error, or a bad URI having to do with your say it smart.

 

You can troubleshoot by looking at the applications/appname/logs/Error Log. 


If you see 'VoiceXML error of type error.badfetch.http' - then you probably are trying to get the say it smart audio files from the wrong directory.  The Say it smart audio files are in the http://mediaserver/en-us/sys folder.

You might get more info by looking in the IIS Log (inetpub/logs/LogFiles) and searching for: 404

 

If you see a big long message in the error log - with a large stack trace, then it's most likely a Say it Smart java exception. Say it Smarts are very particular.

Look carefully at the error message and it'll tell you which Say it Smart was used (for example, CreditCard say it smart requires 13-16 digit entries). If using the Digit by Digit or Number say it smart, then look at "the data passed as input was" ... and then you'll see the value trying to be played. If it's empty you'll see... "" - indicating you're using an empty variable (perhaps it's misnamed, or empty).

 

If the data passed as input shows as "" - then I suggest that for now you log what's returned from the Database element by configuring the Setting named: ResultSetXML to true; And configuring the Database element's General tab to log what's returned. Use the Add to Log box to configure:  Name:xml_resultset   Value: {Data.Element.Database01.xml_resultset}  Create: AFTER  (be sure to log it AFTER). Then you'll see what the names/values returned from the database.

 

View solution in original post

You need to check the "Use Recorded Audio" in the Say it Smart.

As per below.

 

Also note if the default media path is NOT the the 'sys' folder, you need to make it so - as I have done below.

e.g. my default media path was something like "http://mediaserver/en-us/app/myapp/"

For the say it smart audio element I change the path to "../../sys" - which the 2 x double dots make it go back 2 folders and then into the "sys" folder.

 

 

PlayItSmart.jpg

Regards,

Gerry

View solution in original post

Akib Dargawale
Beginner
Beginner

Hello Everyone,

Thanks to all.

Now my application running successfully.

View solution in original post

11 Replies 11

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

Hi, you're going to have to provide more information like what platform you're on (UCCE/PCCE/UCCX/etc.) but is it only the number you need to play?

You could for instance record audio that has "You have a recharge of" and then play whatever number is returned using Say it smart and/or recorded audio as well. There are other ways you could do it as well, but you'd need to provide more information.

Hello Sir,

Thanks for reply.

we don't have TTS server.

when records are coming through sql server, voice is not occur.

 I have attached Screen shots of my code.

 

janinegraves
Rising star
Rising star

Set your Default Audio Path to point to your application prompts: http://mediaserver/en-us/app

 

Use an audio element with 3 audio items (right-click InitalAudioGroup and select add item).
item1:  URI:  RechargeOf.wav   
           Text: You have a recharge of    (this requires that you have a TTS server installed)

item2   Press the Say it Smart radio button.
           Data:  {Data.Element.Database01.columnName}
           Type: digit by digit (or Number, or currency)

           Use Recorded Audio: select this box if you're using recorded audio, else you must have TTS server installed
           Default Audio Path: don't select this box

           Audio Path: http://mediaserver/en-us/sys   (point to the system prompts)

item3 URI: ThisValueWasFetched.wav

         Text: this is the value that was fetched

Gerry O'Rourke
Rising star
Rising star

As Janine say above - "say it smart" is the way to go - you do not need a TTS to do this.

All the required prompts are in the default sys folder (not the 'app' folder).

i.e. these are out of the box CVP prompts.

You can record over them - if you want to use your own voice artist - so you have one voice throughout your IVR - instead of an American voice for the numbers!

 

Here is the doc for say it smart.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_5/user/guide/ccvp_b_1251-say-it-smart-specifications-for-cisco-unified-customer-voice-portal.pdf

 

Gerry

 

Hello Sir,

Thank you for your reply.

 

 

Akib Dargawale
Beginner
Beginner

Hello All,

Thanks for your Reply.

But my problem is not a 'Say it smart'.

I have used the Database element and fetched value from SQL server '549'.

Also, I have recorded the voice 'You have a recharge of'.

Used 2 Audio items.
In item 1, Used Rechargeof.wav.
Item 2: In the say it smart,{Data.Element.Database_01.rechargeDetails }.

 

Problem is,

1) Prompt Rechargeof.wav was not played, but when I used this prompt without database element prompt successfully played.

2) how to occur voice for 549, also if query changed then the output will be changed then how to create a voice for conditional output?

 

Check out my code!

Can you post the activity log and the IIS log for an example call?

 

david

Your error.log file will also be helpful to troubleshoot the problem.

 

Try splitting the items that you want to play into different Studio Audio elements for now - this might help you determine what's wrong.

 

Audio01:  if you hear this URI: RechargeOf.wav   but then get an error, it's most likely either a Say it Smart error, or a bad URI having to do with your say it smart.

 

You can troubleshoot by looking at the applications/appname/logs/Error Log. 


If you see 'VoiceXML error of type error.badfetch.http' - then you probably are trying to get the say it smart audio files from the wrong directory.  The Say it smart audio files are in the http://mediaserver/en-us/sys folder.

You might get more info by looking in the IIS Log (inetpub/logs/LogFiles) and searching for: 404

 

If you see a big long message in the error log - with a large stack trace, then it's most likely a Say it Smart java exception. Say it Smarts are very particular.

Look carefully at the error message and it'll tell you which Say it Smart was used (for example, CreditCard say it smart requires 13-16 digit entries). If using the Digit by Digit or Number say it smart, then look at "the data passed as input was" ... and then you'll see the value trying to be played. If it's empty you'll see... "" - indicating you're using an empty variable (perhaps it's misnamed, or empty).

 

If the data passed as input shows as "" - then I suggest that for now you log what's returned from the Database element by configuring the Setting named: ResultSetXML to true; And configuring the Database element's General tab to log what's returned. Use the Add to Log box to configure:  Name:xml_resultset   Value: {Data.Element.Database01.xml_resultset}  Create: AFTER  (be sure to log it AFTER). Then you'll see what the names/values returned from the database.

 

Akib Dargawale
Beginner
Beginner

Hello Everyone,

Thanks for your Reply.

I don't see any error file on the error log.

I have attached the activity log, debug log, and screenshot of my code.

You need to check the "Use Recorded Audio" in the Say it Smart.

As per below.

 

Also note if the default media path is NOT the the 'sys' folder, you need to make it so - as I have done below.

e.g. my default media path was something like "http://mediaserver/en-us/app/myapp/"

For the say it smart audio element I change the path to "../../sys" - which the 2 x double dots make it go back 2 folders and then into the "sys" folder.

 

 

PlayItSmart.jpg

Regards,

Gerry

Akib Dargawale
Beginner
Beginner

Hello Everyone,

Thanks to all.

Now my application running successfully.

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