02-15-2013 08:19 AM - edited 03-14-2019 11:15 AM
I have the distinct pleasure of working with PCCE and so far it has been interesting. One thing I can't figure out is how to set the agent to not ready when a call RONAs. Right now the agent goes back to ready state. The option for RONA timer in the desk setting has been removed. Anyone out there know what's going on?
02-15-2013 09:42 AM
Hi,
well, that's interesting. This is a feature of UCCE, obviously, the agent can't stay Available after missing a call.
Can you please enable Agent State Trace, make a test call and filter it out from the Agent_State_Trace, Agent_Event_Detail and the Termination_Call_Detail tables?
G.
02-15-2013 12:42 PM
ES8 fixed the issue. After installation agent is set to not ready and call goes back to queue. Ask your local TAC dealer for a link.
david
02-18-2013 03:25 PM
Hi David,
Remember me from the call a few days back?
I have joined Touchbase :-)
I am also working on a PCCE deployment here, but I can not get a very basic call flow to work.
Ip Phone dials a CTI RP (ICM) -> ICM Script send Route Response Label to CUCM -> Route Point on CUCM points the label to CVP -> CVP to VXML GW -> run ext script a GD microapp -> I hear the prompt saying Please enter your account number .. microapp config param just says 1,4 -> but what ever I enter - the cal fails - so the DTMF is not working.
I do not even see DTMF getting to teh VXML GW ... vapp_digit_collection_done is missing from the logs.
Any Ideas Please?
02-19-2013 06:03 AM
... maybe a missing dtmf-relay h245-sig or h245-alpha from the dial-peer?
02-19-2013 03:16 PM
Hi Gergely,
No, I have those already on the dial peers.
Some how the DTMF is not reaching from CUCM to the GW.
I tried with a SCCP phone and a SIP phone as well - no help.
05-20-2014 11:59 AM
Could you tell us which PCCE version and bug ID?
Thanks
05-20-2014 12:27 PM
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