Contact Center

Hi,can someone help me identify the call coming from our tolll free goes through the agent with diffrent csq skills how they distribute even have the Fifo and level of competence. sample scenario we have a 1800 xxx xxxx toll free answered by ivr with...

sir ccna what benefit frame relay could---Posted by WebUser Kabir Khan from Cisco Support Community App

Hi,we're install cuic 8.5 and not found outbound report. On cisco.com reports for outbound option available for version 9.x.Can somebody share outbound reports for cuic 8.5?

Hi All,I am trying to calculate how many agents are logged on at particular time say 9:00 am, 9:15 am etc. Could anyone please let us know if there is any way from HDS database or any other source we can find this information.At the moment, I am calc...

Hi,I have a customer who has UCCX 9, and who would like faxes that are intended for agents to be redirected to their e-mails. How could this be done? Thanks.Regards,Ivana

We are using 2 toll free number on which we face Incoming calls are getting Drop in between conversation.MGCP gateway configured over here...no PRI Fluctuation found at the same time ...please help to get resolve.

I've some questions after an agent report has been generated.In the agent detail report, I found that a specific call handled by the agent has a call with Talk Time for more than 9 hours (Call Type : Inbound ACD, Transfer-in). However, the duration f...

We have a rogger and an admin server that have locally-hosted databases using MSSQL Enterprise Edition. Due to licensing concerns, we would like to change these to Standard Edition via uninstall and reinstall.My questions is: Would the CGUpgradeBacku...

                   My customer wants to have their agents have the ability to press the spacebar to answer a call that gets distributed to them.  I have been searching around to see if I can figure it out but I though I would ask here too.  UCCX 9.0 ...

Dear Sir/Ma,I will like to vividly understand more about the product below:R-CCX-90WFMMEDIA=    1R-CCX90AQM-MED-K9=   1      Questions:1. What are these products?2. Are these products software or what?3. What are their functions?4. How would they be ...

Just wanted to confirm the service level calculation based on the fields in the call type real timetable. When I look at ctrt.ServiceLevelTo5 and ctrt.ServiceLevelHalf they essentially represent the service level based on how many calls got answered ...

I am getting error 1723 message when I try to install Contact Supervisor desktop on one of my user desktop.it is running Windows 7. the moment i double click on the CS desktop icon, the error 1723 windows will pop up ?what should I do?          Error...