Contact Center

Anyone able to share where the best place to locate UCCX resources? I'm thinking Cisco frowns on having their tech site used for hiring, so I'll say up front I'm not looking to turn this into a hiring pitch. Our recruiters have had tough luck locatin...

Hi All;I am configuring the CUIC version 8.5 and I need to configure the data source connectivity for the UCCE historical database and the UCCE real time database, so I am giving the IP address of the HDS Server (this when I am configuring the connec...

I got the message of mobile lab cancellation more than a week ago. I have not been able to login to the site www.cisco.com/go/certsupport. To update my case. I tried to reset the password, i was only faced with a lot of complications. Its really a ...

Hi, I'm seeing an issue with UCCX 10.0 outbound preview campaigns.There are a large number of callbacks being reported against campaigns in the appadmin pages but the CUIC reports only show 2 agent initiated callbacksAppadmin =  62  (Callback:62   Re...

 Hi All,Is it possible to integrate CVP 10.x and CUCM 10.x with ICM 9.x ?  Is it not supported by Cisco ?  

I have Oracle DB which contain information about customer order such as if order has been shipped, when has been shipped,and so on. We do not want to query directly against the DB, and as far as I know Oracle has XML DB web services. If we turn that ...

I've upgraded from 8.6 to 10.5 and was hoping to use a demo license while waiting for the 10.5 NFR to become available. There is a file on the disc called 100_pre_demo.lic, but when trying to use this, it gives a lot of errors about invalid MAC addre...

 If we want to upgrade UCCX 8.5.1 running on ESXi host version 4.1 to UCCX. What are the steps as docwiki says UCCX 10 requires at lease ESXi 5.1http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express Do we shut down all...

Can someone tell me if UCCX 10x supports multiline on CAD agents, where agent state is tied to all configured DNs? Thanks, Brian