08-21-2018 09:43 AM - edited 03-14-2019 06:26 PM
Does anyone know if there is any intention to introduce dblookup/dbworker functionality to PCCE? I recall hearing that this was roadmapped a couple of years back along with App Gateway. I see that App Gateway was introduced in 11.6 but no sign of dblookup. Any insight appreciated!
08-21-2018 10:03 AM
hi,
i do not think dbllokup is there in pcce12.
Packaged CCE 12.0 enhancement:
Simplified Admin
Single Pane of Glass for administering Contact Center
Spec based hardware
3rd party hardware support
On-box component flexibility –VVB/SM/REM/UCM
Scale PCCE to 12k agents
08-21-2018 10:53 AM
Thanks Makesh! What's interesting is the option to enable Database Routing still exists if you go through websetup on a PCCE CallRouter. Now whether that actually does anything is a whole other story. I'm going to spin up a sandbox and see. Even if it works, I suspect Cisco is not supporting it in PCCE. Thanks again! I'll post my findings.
01-31-2019 05:56 AM
Hello,
Please advise if you got a chance to check in sandbox and is there a way to achieve dblookup with PCCE 11.6.
Thanks.
01-31-2019 06:48 AM
06-17-2019 11:45 PM
PCCE 11.6 does not have DBLookup in ICM script. It has to be done using CVP call studio DB Element.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide