Lets say i have three Resource Skill CSQs set up in my UCCX 11.5. Each CSQ contains one particular skill, i.e.
CSQ_1 -> skill_1,
CSQ_2 -> skill_2,
CSQ_3 -> skill_3.
All CSQs are FIFO and uses "Longest available" selection mode. All agents have various combinations of skills so one of them could match to a single CSQ while the other one could match all of them.
My goal is to set a highest available priority for calls received via CSQ_1 so they will be answered as soon as possible. I know that "Set priority" step helps to prioritize a call WITHIN a single CSQ but will it work BETWEEN multiple CSQs?
Solved! Go to Solution.